Salesforce-Certified-Administrator Detail Explanation, Study Materials Salesforce-Certified-Administrator Review

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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuration and Setup20%- User Interface Configuration
  • 1. App Customization
  • 2. Lightning Experience Settings
- Company Settings
  • 1. Fiscal Year Configuration
  • 2. Organization Settings
  • 3. Business Hours and Holidays
Topic 2: Workflow and Process Automation16%- Automation Tools
  • 1. Business Process Automation
  • 2. Approval Processes
  • 3. Flow Builder
Topic 3: Object Manager and Lightning App Builder20%- Page Customization
  • 1. Lightning Record Pages
  • 2. Dynamic Forms
- Object Customization
  • 1. Record Types
  • 2. Custom Objects
  • 3. Fields and Relationships
Topic 4: Sales and Marketing Applications12%- Sales Productivity
  • 1. Opportunities
  • 2. Leads
  • 3. Accounts and Contacts
- Marketing Features
  • 1. Campaign Influence
  • 2. Campaign Management
Topic 5: Productivity and Collaboration7%- Collaboration Tools
  • 1. Calendar Management
  • 2. Activities
  • 3. Chatter
Topic 6: Service and Support Applications11%- Customer Support
  • 1. Knowledge
  • 2. Case Management
  • 3. Entitlements
Topic 7: Data and Analytics Management14%- Data Management
  • 1. Duplicate Management
  • 2. Data Quality
  • 3. Import and Export Data
- Analytics
  • 1. Dashboards
  • 2. Reports

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Salesforce Certified Administrator Sample Questions (Q100-Q105):

NEW QUESTION # 100
The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted.
Which two items should the administrator do to make sure these values are populated?
Choose 2 answers

Answer: A,D


NEW QUESTION # 101
Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?

Answer: D

Explanation:
Explanation
Email-to-Case allows administrators to set up routing addresses that automatically create cases from incoming emails and assign them to queues based on predefined criteria. This way, emails from customers can generate cases automatically and be sent to the correct queue. A flow is a tool for building automated processes, but it is not designed for email routing. A custom email service is a way to process inbound emails using Apex code, but it requires coding skills and is more complex than Email-to-Case. An escalation rule is a way to escalate cases based on certain conditions, but it does not create cases from emails or assign them to queues.
References: https://help.salesforce.com/s/articleView?id=sf.customize_email2case.htm&type=5


NEW QUESTION # 102
What should an administrator use as an identifier when importing and updating records from a separate system?

Answer: C

Explanation:
Explanation
To use as an identifier when importing and updating records from a separate system, an administrator should use External ID field type on an object. External ID fields allow storing unique identifiers from external systems and using them for matching records during import or update operations. External ID fields can also be used for upsert operations that insert new records or update existing ones based on external ID values. For example, an administrator can create an External ID field on Account object that stores account numbers from an external ERP system and use it for importing or updating accounts from that system. Rich Text field, Record ID, and Auto-Number field are not suitable for using as identifiers when importing and updating records from a separate system. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_field_types.htm&type=5https://help.salesforce.com


NEW QUESTION # 103
Customer service accesses articles with the Knowledge Lightningcomponent on the Service Cloud Console.
Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?

Answer: B

Explanation:
Explanation
The Knowledge Lightning component is a component that allows users to access articles fromthe Service Cloud Console app. However, if users want to access articles from a different app that does not use the console, they can use the Knowledge related list instead. The Knowledge related list shows articles related to a record based on data categories and shows article details such as title, summary, rating, and view count. To add the Knowledge related list to a record page, an administrator can use the page layout editor and drag and drop the Knowledge related list to the appropriate section on the page layout. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component.htm&type=5https://help.salesfo


NEW QUESTION # 104
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.
How should this be configured?

Answer: B


NEW QUESTION # 105
......

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