ITILFNDv4測試引擎，最新ITILFNDv4題庫資訊

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Practices	- Service Management Practices - General Management Practices - Technical Management Practices
Topic 2: Service Value Chain Activities
Topic 3: Continual Improvement
Topic 4: Key Concepts of Service Management	- Four Dimensions of Service Management - Service Value System (SVS) - Guiding Principles

>> ITILFNDv4測試引擎 <<

最新的 EXIN ITIL ITILFNDv4 免費考試真題 (Q120-Q125):

問題 #120
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

A. Optimize and automate
B. Focus on value
C. Think and work holistically
D. Collaborate and promote visibility

答案：C

問題 #121
Which statement about service relationship management is CORRECT?

A. It requires the service consumer to create resources for the service provider
B. It focuses on the fulfilment of the agreed service actions
C. It focuses on the service actions performed by users
D. It requires co-operation of both the service provider and service consumer

答案：D

問題 #122
What is the purpose of the 'deployment management' practice?

A. To make new or changed services available for use
B. To move new or changed components to live environments
C. To set clear business-based targets for service performance
D. To ensure services achieve agreed and expected performance

答案：B

問題 #123
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

A. Problem management
B. Service configuration management
C. Service desk
D. Deployment management

答案：C

問題 #124
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

A. Continual service improvement
B. Service operation
C. Service strategy
D. Service transition

答案：A

問題 #125
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ITILFNDv4測試引擎，最新ITILFNDv4題庫資訊

EXIN ITILFNDv4 Exam Syllabus Topics:

最新ITILFNDv4題庫資訊，ITILFNDv4題庫下載

最新的 EXIN ITIL ITILFNDv4 免費考試真題 (Q120-Q125):