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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Topic 1: Operations Strategy and Performance	- Order winners and order qualifiers 1. Competitive positioning through operations capability - Operations strategy development 1. Top-down vs bottom-up strategy perspectives 2. Stages of operations strategy evolution
Topic 2: Operations Processes and Systems	- Process design and analysis 1. Input–transformation–output model 2. Types of operations: manufacturing and services - Four Vs of operations 1. Variety 2. Volume 3. Visibility 4. Variation in demand
Topic 3: Operations Management Concepts	- Performance objectives of operations 1. Cost 2. Quality 3. Speed 4. Flexibility 5. Dependability - Definition and scope of operations management 1. Role of operations in supply chain efficiency and effectiveness 2. Operations as transformation process (input–transformation–output)
Topic 4: Quality and Reliability Management	- Failure prevention and recovery 1. Failure Mode and Effects Analysis (FMEA) 2. Failure measurement and impact 3. Maintenance strategies and reliability improvement - Total Quality Management (TQM) 1. Quality assurance vs total quality
Topic 5: Performance Improvement in Operations	- Performance measurement and benchmarking 1. Setting performance targets 2. Benchmarking techniques - Continuous improvement approaches 1. Process improvement methodologies 2. Business process re-engineering

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CIPS Operations Management Sample Questions (Q48-Q53):

NEW QUESTION # 48
The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?

A. responsiveness
B. assurance
C. empathy
D. tangibles

Answer: A

Explanation:
Responsiveness is incorrect. The R in RATER stands for reliability. The full acronym is; reliability, assurance, tangibles, empathy, responsiveness. P.58

NEW QUESTION # 49
When conducting a Failure Mode and Effective Analysis (FMEA) which system could be used to show risks to a business's operations? Select TWO

A. Scale 1-10
B. ABC Analysis
C. Colour Code
D. RAG System

Answer: A,D

Explanation:
an FMEA is very similar to a risk assessment- it looks at potential failures and the likelihood and severity that these have on an organisation. In order to figure out which failures would have the biggest impact on a business, you'd give the failure a score for likelihood and a score for severity. This would be on a scale 1-10. You can then go one step further and use a RAG system (Red Amber Green) to denote which of the failures are severe (Red e.g. scores over 8) and which are not severe (Green e.g. scores under 2). The textbook does mention scales but doesn't mention the RAG system. However RAG is mentioned in other modules and should be a concept you're familiar with. The other two answers are clearly wrong- ABC Analysis is about categorising inventory and colour coding is not a recognised system and would be different for each organisation. P.99

NEW QUESTION # 50
Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

A. environmental impact
B. ethical considerations
C. costs of raw materials
D. customer emotions

Answer: D

Explanation:
Customer emotions are considered in Kansai- its about creating products which meet customers' 'aesthetic and performance expectations'. P.114

NEW QUESTION # 51
Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
What is the purpose of this?

A. It will help Bilal decide if he needs to hire more workers in the short term to ensure the factory produces enough apple pies to meet demand
B. It will give Bilal an overall evaluation of the company's ability to meet demand fluctuations
C. It will tell Bilal if he has the correct number of apples he needs to produce the desired number of apple pies
D. It will help Bilal assess if he is working within the allocated budget

Answer: B

Explanation:
Aggregate Capacity Analysis looks as medium-term capacity to see whether supply can match demand. This is from p.23. Aggregate means 'from a group or cluster' and therefore requires quite a few bits of data. For this reason option 1 is incorrect as this describes a very short term look at capacity analysis.

NEW QUESTION # 52
What is the main purpose of Six-Sigma?

A. reduce waste
B. customer satisfaction
C. to break even
D. eliminate variation

Answer: D

Explanation:
The primary purpose of six-sigma is to eliminate variation. It's a form of quality control used a lot in manufacturing. See p.136

NEW QUESTION # 53
......

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