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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Topic 2: Discovery | 13% | - Business Value of Salesforce UX - Salesforce UX Personas and Processes - Research Methods and Tools - User Needs and Requirements Gathering |
| Topic 3: UX Fundamentals | 16% | - Usability and Information Architecture - Branding and Visual Design Impact - Human-Centered Design Principles - Accessibility and Inclusive Design |
| Topic 4: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Topic 5: Salesforce Platform UX Implementation | - Declarative UX Configuration - Mobile UX and Responsive Design - Lightning Design System (SLDS) |
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질문 # 53
Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding.
Which element could be customized in the Salesforce app to match CK's branding?
정답：B
설명：
The Salesforce app allows administrators to customize the brand color and the loading page logo to match the company's branding. The brand color affects the key user interface elements such as the header, buttons, and search bar. The loading page logo is the image that appears after a mobile user logs in. These elements can be customized from Setup by entering Salesforce Branding in the Quick Find box, then selecting Salesforce Branding. The other elements, such as the search bar layout, the background image, and the focus link color, are not customizable in the Salesforce app.Reference:
Customize Salesforce Mobile App Branding
How Salesforce App Branding Works
질문 # 54
Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?
정답：B
설명：
The Salesforce Lightning Design System (SLDS) is a CSS framework that helps designers and developers create applications with the look and feel of Lightning Experience.SLDS provides a library of design tokens, icons, components, utilities, and patterns that can be used to build consistent, responsive, and accessible user interfaces1. One of the features that SLDS provides for designers and developers is semantic and accessible component markup. Semantic markup means using HTML elements that describe the meaning and structure of the content, rather than just the presentation. For example, using<h1>for a main heading,<p>for a paragraph, or<button>for a button.Semantic markup helps to improve the readability, maintainability, and SEO of the code2. Accessible markup means using HTML attributes and techniques that enhance the usability and accessibility of the content for people with disabilities. For example, usingaria-labelto provide a descriptive label for an element,roleto indicate the function of an element, ortabindexto control the keyboard focus order.Accessible markup helps to ensure that the content can be perceived, understood, operated, and interacted with by people using assistive technologies, such as screen readers, keyboards, or voice commands3. SLDS provides semantic and accessible markup for its components, which are reusable UI elements that can be customized and composed to create complex interfaces.SLDS components follow the Web Content Accessibility Guidelines (WCAG), which are the international standards for web accessibility4.SLDS components also use the BEM (Block Element Modifier) naming convention, which is a methodology for creating clear and consistent class names for CSS selectors5. By using SLDS components, designers and developers can create user interfaces that are not only visually appealing, but also meaningful and accessible for everyone.Introduction to the Salesforce Lightning Design System,Semantic HTML: How to Structure Web Pages,Accessible Rich Internet Applications (WAI-ARIA),Web Content Accessibility Guidelines (WCAG) Overview,BEM - Block Element Modifier
질문 # 55
A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs. Which approach is being followed?
정답：A
설명：
The correct answer is C. Human Centered Design, as explicitly stated in the uploaded study guide.
Human-Centered Design begins by understanding people-their needs, motivations, constraints, environments, and pain points-and then develops solutions around that understanding. The wording of the question describes exactly this sequence: first identify end-user needs, then create solutions intended to satisfy those needs.
The important point is that the solution does not begin with technology, business process, or implementation convenience. It begins with the people who will ultimately use or experience the product or service.
Option A, User Experience Design, is closely related and often operates within a human-centered approach, but the study guide is testing the broader problem-solving philosophy that starts with human needs and iteratively develops solutions around them.
Option B, Communication Design, is more specifically concerned with how information, messages, and visual communication are structured and presented. It does not describe the broader end-to-end approach stated in the question.
The study-guide framing therefore positions Human-Centered Design as an approach that connects user understanding, problem definition, ideation, and solution creation around real human needs.
Study Guide reference/topics: Human-Centered Design, user needs, problem solving, solution design, Human- Centered Design.
질문 # 56
A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.
How should the designer describe them?
정답：C
설명：
The designer should describe SLDS styling hooks as custom CSS properties that can easily style base and custom components. Styling hooks are placeholders in the SLDS style sheet that allow developers to customize the look and feel of their Lightning components by using the corresponding CSS custom properties. For example, the developer can change the background color of a button by setting the value of the --slds-c-button-brand-color-background custom property. Styling hooks are especially useful when working with web components and shadow DOM, as they enable component-level customizations without affecting the global styles. Styling hooks also provide consistency and performance benefits, as they leverage the SLDS design tokens and the native browser support for CSS custom properties.Reference:
:Styling Hooks - Lightning Design System
:SLDS Styling Hooks | Lightning Web Components Developer Guide | Salesforce Developers
:SLDS Styling hooks in Lightning web components - Forcetrails
The designer should describe the Salesforce Lightning Design System (SLDS) styling hooks as using standard CSS properties to easily style base and custom components. SLDS styling hooks allow developers to quickly and easily apply CSS classes to HTML elements, enabling consistent styling across both base and custom components. This allows developers to quickly and easily apply branding and styling to their Lightning Web Components, without needing to write custom CSS. For more information about SLDS styling hooks, please see the following Salesforce documentation:https://developer.salesforce.com/docs/component-library/documentation/lwc/lwc.use_slds_styles_hooks
질문 # 57
How would a UX Designer differentiate between voice and tone?
정답：B
설명：
The uploaded study guide identifies A. Voice reflects personality, and tone is the way in which one speaks as the correct distinction.
Within the guide's framing, voice is the more persistent expression of identity or personality. It represents the recognizable character behind communication. Tone, by contrast, describes how that voice is expressed in a particular communication situation.
This distinction matters in UX content because an organization's fundamental personality can remain recognizable while its tone changes according to context. For example, an interface may require a different manner of expression when communicating success, explaining an error, or guiding a user through an important process, while still representing the same underlying brand personality.
Option B treats voice and tone as literal audio characteristics-frequency and pitch-which does not correspond to the communication-design meaning being tested.
Option C reverses the relationship identified by the study guide, assigning personality to tone rather than voice.
The UX principle is consistency without rigidity: voice provides identity; tone adapts the expression of that identity to the situation. Understanding this distinction helps designers maintain coherent interface content across different user states and interactions.
Study Guide reference/topics: Voice and Tone, content design, brand personality, UX communication, UX Fundamentals.
질문 # 58
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