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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Governance and Administration20%- Workspace administration
  • 1. Roles and permissions
  • 2. Guest access management
  • 3. Workspace settings and policies
- Governance framework
  • 1. Acceptable use policies
  • 2. Data governance and compliance
  • 3. Channel management policies
Workflows and Integrations12%- Integrations and apps
  • 1. Third-party integrations
  • 2. App management and distribution
- Workflow Builder
  • 1. Automate routine processes
  • 2. Custom workflow templates
Discovery20%- Stakeholder analysis
  • 1. Identify key stakeholders and decision-makers
  • 2. Conduct discovery workshops
- Gather requirements
  • 1. Identify current workflows and pain points
  • 2. Understand business goals and collaboration needs
Channel Strategy25%- Channel architecture design
  • 1. Channel naming conventions and organization
  • 2. Channel segments and cross-org channels
  • 3. Public vs. private channel strategy
- User Groups and permissions
  • 1. User Group creation and management
  • 2. Default channels and channel management policies
Security18%- Slack security and compliance
  • 1. Enterprise Key Management (EKM)
  • 2. Retention policies and export
  • 3. Data Loss Prevention (DLP)
- Authentication and access
  • 1. Domain verification and auto-provisioning
  • 2. Single Sign-On (SSO) configuration
Migration and Change Management5%- Migration planning
  • 1. Transition from other platforms
  • 2. Data migration strategies
- Adoption and enablement
  • 1. Training and change management plans
  • 2. Best practices for Slack adoption

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Salesforce Certified Slack Consultant Sample Questions (Q89-Q94):

NEW QUESTION # 89
You have completed an engagement session with your client where several key decisions were made to customize Slack policies & settings.
Who is responsible for implementing the configurations in the client's Slack instance?

Answer: B

Explanation:
The correct answer is B . The client's Slack admin is responsible for implementing configurations in the client's Slack instance. A consultant may advise, document decisions, facilitate workshops, validate best practices, and guide the client through configuration choices, but the actual implementation authority belongs to the client-side administrator or owner with the required permissions. Option A is wrong because the Slack account executive owns commercial and account relationship responsibilities, not hands-on instance configuration. Option C is wrong because the customer success manager supports adoption and long-term success but does not directly configure the customer's Slack environment as the default owner. Option D is also incorrect because the executive sponsor provides business direction, removes blockers, and approves major decisions, but does not normally implement technical settings. This question tests role clarity. In a Slack engagement, configuration ownership must be explicit so policies and settings decisions are correctly translated into the live environment by the authorized client administrator.


NEW QUESTION # 90
A large organization uses Slack's Enterprise Grid and requires a role that has the authority to manage settings across all workspaces, including security policies and compliance settings.
Which role should they assign?

Answer: C

Explanation:
Org Owners in Slack's Enterprise Grid have the highest level of permissions and are able to manage settings across all workspaces, including setting up security policies and compliance settings, which is necessary for the organization's requirements.


NEW QUESTION # 91
For a live Slack workshop aimed at improving team collaboration, what experiential learning format should be prioritized?

Answer: C

Explanation:
Collaborative team activities in a live workshop are ideal for experiential learning in Slack, especially for improving team collaboration. This format allows participants to actively use Slack's features in a team setting, applying what they learn in a practical, collaborative environment, which mirrors real-world use and enhances learning.


NEW QUESTION # 92
A large retail company is adopting Slack, and they need to train their admins to effectively manage the platform. What is the most suitable approach to designing a curriculum for their Slack admins?

Answer: A

Explanation:
A comprehensive curriculum that builds from basic functionalities to advanced admin controls is most suitable. It ensures that admins have a strong foundation and gradually develop a deeper understanding of more complex aspects, which is crucial for effective platform management.


NEW QUESTION # 93
In a small startup, how should the Slack learning curriculum be executed to cater to a team that is rapidly growing and constantly adapting?

Answer: A

Explanation:
For a small, rapidly growing startup, starting with basic functionality training and gradually introducing advanced features is effective. This approach accommodates new team members and allows for growth in Slack proficiency. Regular Q&A sessions and hands-on workshops ensure practical application and address specific queries, aiding in a deeper understanding of Slack as the team evolves.


NEW QUESTION # 94
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