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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
ITIL Practices	- Service Management Practices - General Management Practices - Technical Management Practices
Key Concepts of Service Management	- Guiding Principles - Service Value System (SVS) - Four Dimensions of Service Management
Continual Improvement
Service Value Chain Activities

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EXIN ITIL 4 Foundation Sample Questions (Q32-Q37):

NEW QUESTION # 32
Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?

A. Retail customer view
B. Supporting services view
C. Service-based SLA view
D. Wholesale customer view

Answer: B

NEW QUESTION # 33
Which is included in the purpose of the 'design and transition' value chain activity?

A. Continually meeting stakeholder expectations for costs
B. Providing transparency and good stakeholder relationships
C. Supporting services according to specifications
D. Ensuring that service components are available when needed

Answer: A

NEW QUESTION # 34
Which is included in the purpose of the 'service level management' practice?

A. To maximize the number of successful service and product changes
B. To ensure accurate information about the configuration of services is available
C. To set clear business-based targets for service levels
D. To ensure that suppliers and their performance are managed appropriately

Answer: C

NEW QUESTION # 35
What is the purpose of the 'deployment management' practice?

A. To plan and manage the full lifecycle of all IT assets
B. To move new or changed components to live environments
C. To protect the information needed by the organization to conduct its business
D. To make new and changed services and features available for use

Answer: B

NEW QUESTION # 36
What is a definition of a service improvement plan (SIP)?

A. An input from financial management for IT services to service level management, detailing the budget plan
B. A formal plan to implement improvements to a customer's business processes
C. A formal plan to implement improvements to a service or process
D. An input from availability management to service level management, detailing the service design plan

Answer: C

NEW QUESTION # 37
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