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| Section | Weight | Objectives |
|---|---|---|
| Target Operating Models and Organizational Design | 10% | - Designing DevOps-aligned operating models - Conway's Law and organizational structure - Team structures and collaboration |
| Measuring to Improve | 15% | - Value stream mapping - Avoiding measurement pitfalls - Meaningful metrics and indicators |
| Becoming a DevOps Organisation | 15% | - Building safety and continuous improvement - Differences between DevOps and traditional IT - DevOps principles and adoption |
| Measuring to Learn | 15% | - Purpose of measurement - Evaluating DevOps performance - Tools and techniques for measurement |
| Unlearning Behaviors | 15% | - Governance, risk and compliance in DevOps - Mindset and mental models - Cognitive bias and psychological safety |
| DevOps and Transformational Leadership | 15% | - Leadership frameworks for change - Definitions and benefits of DevOps - Transformational leadership principles |
| Leading Cultural Change | 5% | - Empowerment and participation - Driving behavioural and cultural transformation |
| Articulating and Realising Value | 10% | - Communicating value to stakeholders - Investment cases and business justification - Value outcomes and benefits realization |
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24. Frage
What doesn't a Value Stream Map do?
Antwort: C
Begründung:
The correct answer is D because a Value Stream Map primarily makes the current system of work visible; it does not automatically determine or implement the corrective actions required to remove waste. A value stream map helps teams see how work flows from demand to value realization, including handoffs, delays, queues, wait time, process time, rework, dependencies, and bottlenecks. This creates a shared factual basis for improvement, but the map itself is a diagnostic and collaboration tool, not a complete solution design.
Options A, B, and C describe core benefits of value stream mapping. It provides a time diagnostic by exposing elapsed time versus active work time. It helps visual collaboration because stakeholders can collectively inspect the end-to-end system rather than debating isolated departmental views. It identifies waste by surfacing non-value-adding activities, excessive approvals, rework, waiting, batching, and unnecessary handoffs.
Once waste is visible, teams can then design experiments, improvement actions, future-state maps, automation opportunities, policy changes, or organizational adjustments. Relevant study guide references:
Measuring to Improve; Measuring to Learn; Becoming a DevOps Organization; Target Operating Models and Organizational Designs.
25. Frage
Bernhard is an expert tester and whilst he likes the new model his organization has chosen, which means he is in a cross-functional team, he also misses working in a group of testers and sharing best practice and knowledge. He goes to his chapter meetups but wants a broader community to work with on the emerging artificial intelligence based testing automation tools becoming available in the market.
What could Bernhard do?
Antwort: B
Begründung:
The correct answer is A because a guild is an appropriate structure for a broader community of interest that spans teams, squads, chapters, or tribes. Bernhard already participates in chapter meetups, which typically connect people with the same discipline or competency area, such as testing. However, his need is more specific and broader: collaboration around emerging AI-based testing automation tools across the organization.
A guild allows interested practitioners to voluntarily share knowledge, develop practices, explore tools, run experiments, and build capability around a shared topic. This fits the DevOps principle of enabling decentralized learning while avoiding the return to rigid functional silos. It also supports communities of practice, which help specialists maintain professional excellence while still contributing to cross-functional delivery teams.
Option B introduces unnecessary hierarchy. Option C is incorrect because squads are delivery teams, not communities for specialist knowledge sharing. Option D may help locally, but it is narrower than forming a guild and depends on the chapter lead rather than creating an open community. Relevant study guide references: Target Operating Models and Organizational Designs; Maintaining Energy and Momentum; Becoming a DevOps Organization.
26. Frage
Thierry is a salesperson at an organization that provides trading software to banking clients. His clients are telling him they are unhappy with the rate at which changes are being made to Thierry's software. Thierry can see that the IT department is extremely busy, but seems to be struggling to deliver anything.
What will help the IT department focus on delivering what the clients need?
Antwort: B
Begründung:
The correct answer is A because the core issue is not that the IT department lacks activity; it is that effort is not translating into customer-valued outcomes. DevOps leadership shifts focus from local productivity, task completion, and departmental busyness toward end-to-end value delivery. A feature is not truly "done" merely because development is complete, testing has passed, or a release has occurred. It is done when the intended customer value has been realized and validated.
In this scenario, Thierry's banking clients are dissatisfied with the rate of meaningful change. The IT department appears overloaded, but the business problem is customer responsiveness. Defining done as
"customer value outcome realized" aligns IT work with client needs, improves prioritization, and encourages teams to measure outcomes rather than outputs. This helps reveal whether work is flowing to production, whether it is usable, whether it solves the customer problem, and whether feedback is being incorporated.
A "Do Not Fail" culture would likely reduce experimentation and learning. Disseminating information is useful but insufficient. Measuring cost and capacity may support planning, but it does not by itself align work to customer value. Relevant study guide areas include Becoming a DevOps Organization, Measuring to Learn, Measuring to Improve, and Articulating and Socializing Vision.
27. Frage
When thinking of the dimensions of transformational leadership, which of the following is how we would expect a transformational leader to behave?
Antwort: B
Begründung:
A transformational leader is expected to orient people around a compelling shared vision and inspire them to move beyond narrow local interests, habits, or individual preferences. In a DevOps context, this is essential because transformation requires people to change long-established behaviors, cross functional boundaries, challenge legacy processes, and focus on outcomes that matter to the whole organization. Option D is the strongest answer because transformational leadership is associated with vision, purpose, inspiration, role modelling, and mobilizing people toward a future state.
Option A may appear positive, but it is closer to a transactional or contingent-reward behavior: recognition is given in response to specific performance. That can be useful, but it is not the defining behavior of transformational leadership. Option B is incorrect because accepting the status quo conflicts with transformation, continuous learning, and improvement. Option C is also incorrect because blame and humiliation damage psychological safety, reduce learning, and discourage transparency.
The DOL leadership theme emphasizes that DevOps change requires leaders who can articulate vision, challenge existing assumptions, build trust, and energize people through change. Relevant study guide references: DevOps and Transformational Leadership, Articulating and Socializing Vision, Unlearning Behaviors, and Maintaining Energy and Momentum.
28. Frage
Batul is in trouble with her husband because she has to work on the weekend as a release is happening and it's his parents' golden wedding anniversary. Whilst Batul may not be able to fix the problem in time to get to the celebratory lunch, what should Batul encourage her organization to do?
Antwort: D
Begründung:
The correct answer is D because the real problem is not Batul's individual scheduling conflict; it is the organization's release model. Weekend releases, large batches, war rooms, and extraordinary coordination are symptoms of a high-risk, low-frequency delivery process. DevOps aims to make releases routine, safe, repeatable, and sustainable by creating continuous delivery capability and releasing small increments regularly.
A continuous delivery pipeline reduces manual effort, improves confidence through automated build, test, security, and deployment steps, and enables faster feedback. Smaller releases reduce complexity and risk because each change contains less scope, is easier to understand, easier to validate, and easier to recover from if something goes wrong. This also reduces the human cost of delivery, including weekend work, overtime, burnout, and dependence on heroic individuals.
A war room may help manage a risky release, but it does not solve the systemic issue. Asking someone else to cover only transfers the burden. Moving a large release into working hours may reduce personal disruption but still preserves the risky batch size. Relevant study guide references: Becoming a DevOps Organization; Measuring to Improve; Maintaining Energy and Momentum.
29. Frage
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