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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Development Support and User Acceptance	12%	- Support solution development and clarify requirements - Plan and execute user acceptance testing - Validate solution against requirements
Topic 2: Solution Design and Documentation	18%	- Translate requirements into Salesforce solution design - Create functional specifications and design documents - Map business processes to Salesforce capabilities
Topic 3: Customer Discovery	17%	- Define project scope based on business strategies, goals and challenges - Understand BA roles across implementation lifecycle - Document business processes and scope - Assess current state of existing products and processes
Topic 4: Requirements Gathering and Management	18%	- Document and manage requirements in version control - Distinguish between scope, requirements and user stories - Engage stakeholders to elicit, validate and prioritize requirements
Topic 5: Change Management and Enablement	17%	- Identify change impacts and risks - Support adoption and training activities - Develop change enablement strategies
Topic 6: User Stories and Acceptance Criteria	18%	- Define components of effective user stories - Document and maintain user stories - Write clear, testable acceptance criteria

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Salesforce Certified Business Analyst Exam Sample Questions (Q145-Q150):

NEW QUESTION # 145
Which of the salesforce app providers will be able to unlock a locked user with their phones?

A. iOS (App Store)
B. Only those that download the app from the App Exchange.
C. All of them.
D. Android (Google Play)

Answer: A

NEW QUESTION # 146
Which Information should the BA gather during the initial discovery meeting?

A. Employee review cycle for the support team
B. Limitations of the current support process
C. A Contact information for key stakeholders

Answer: B

Explanation:
The information that the business analyst should gather during the initial discovery meeting is the limitations of the current support process. The initial discovery meeting is a meeting where the business analyst meets with the key stakeholders and sponsors of a project to understand their needs, expectations, goals, challenges, and pain points. The business analyst should gather information about the limitations of the current support process to identify the gaps, issues, or opportunities for improvement that the project aims to address. The business analyst should also gather information about the scope, budget, timeline, deliverables, roles and responsibilities, and success criteria for the project. The employee review cycle for the support team is not information that the business analyst should gather during the initial discovery meeting. The employee review cycle is a process that evaluates the performance and development of employees on a regular basis. It is not relevant to the project scope or objectives and does not help identify the limitations of the current support process. The contact information for key stakeholders is not information that the business analyst should gather during the initial discovery meeting. The contact information for key stakeholders is a detail that can be obtained before or after the meeting, but it does not help understand the needs or expectations of the stakeholders or the limitations of the current support process. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analyst_skills-strategies/explore-techniques-i

NEW QUESTION # 147
The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?

A. Use cases
B. Object models
C. Current state analysis

Answer: B

NEW QUESTION # 148
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?

A. Put extra effort into following up with the SMEs.
B. Escalate the concern to the SMEs' manager.
C. Limit effort to contact the unresponsive SMEs.

Answer: B

Explanation:
When a business analyst finds it difficult to get a response from a subject matter expert (SME), they should escalate the concern to the SMEs' manager. This is because the SMEs' manager can help to prioritize the project, provide feedback, and ensure accountability. The business analyst should also document the communication attempts and issues, and keep the project sponsor and other stakeholders informed of the status and risks. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio

NEW QUESTION # 149
The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?

A. As a visitor to the CK website, I want to make sure that I can shop without disruption during a large promotion so I have a frictionless shopping experience.
B. As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion.
C. As a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.

Answer: A

NEW QUESTION # 150
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