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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Objectives
Contribute to Value with Digital Products	- Co-created value - Resilient operations - Fast development - Valuable investments - Assured conformance
High-Velocity IT Techniques and Practices	- Architecture and design - Cloud computing - Automation - Testing and validation - Security and risk management
Understand High-Velocity IT Concepts	- IT transformation - Digital products - High-velocity IT - Digital transformation - Digital organization - Digital technology
Digital Product Lifecycle	- Value streams - Digital product lifecycle - Service value creation - ITIL operating model
Guiding Principles for High-Velocity IT	- Agile methods - Application of ITIL guiding principles - DevOps culture - Continuous improvement - Lean practices

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q11-Q16):

NEW QUESTION # 11
A software development organization only has one design team that is capable of working in an iterative and flexible manner. There are many teams that can do routine software development.
Which project should be assigned to the iterative flexible design team?

A. Control software that will be added to a washing machine
B. An update to an application with fixed deliverables in the contract
C. A mobile application to enable users to manage their finances
D. A change to a finance application to support a new tax regulation

Answer: C

Explanation:
The mobile application to enable users to manage their finances should be assigned to the iterative, flexible design team, since it requires creativity, user-focused design, and the ability to adapt to evolving requirements, making it ideal for an agile, iterative approach.

NEW QUESTION # 12
A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
Which technique would BEST help the team improve flow?

A. Shift-left testing
B. Chaos engineering
C. Service level management
D. Kanban

Answer: D

Explanation:
Kanban is specifically designed to improve flow by visualizing work, limiting work in progress, and helping teams identify bottlenecks. In this scenario, the problem is not lack of effort but poor flow discipline. Too much simultaneous work causes delay, context switching, and reduced throughput.

NEW QUESTION # 13
A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
Which outcome is this MOST likely to achieve?

A. Reduced work in progress and improved flow
B. Increased utilization of every team member
C. Guaranteed regulatory compliance
D. Elimination of all defects

Answer: A

NEW QUESTION # 14
From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?

A. It ends when a consumer decides to terminate the engagement with the provider
B. It ends when a provider decides to terminate the engagement with a consumer
C. It begins when the service consumer is being onboarded
D. It begins with researching and developing the offering

Answer: D

Explanation:
From the service provider's perspective, the digital product lifecycle begins with researching and developing the offering, as this is when the provider initiates creating value. It does not depend on when consumers are onboarded or when engagements are terminated.

NEW QUESTION # 15
An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?

A. Monitoring and event management
B. Service continuity management
C. Supplier management
D. Relationship management

Answer: A

Explanation:
The requirement is for telemetry, threshold-based alerting, pattern recognition, and operational visibility. These are exactly the kinds of capabilities supported by monitoring and event management.

NEW QUESTION # 16
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