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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Security and Access12%- Object-Level Permissions
- Record Access (OWD, Sharing Rules)
- Login Hours and IP Ranges
- Field-Level Security
- Salesforce Shield
Topic 2: Activity Management and Chatter4%- Chatter Best Practices
- Chatter Groups and Feeds
- Tasks and Events
Topic 3: Workflow and Process Automation17%- Workflow Rules
- Flows (Screen Flows, Autolaunched Flows)
- Approval Processes
- Process Builder
- Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages)
Topic 4: Sales Cloud Applications10%- Products, Price Books, and Quotes
- Forecasting
- Account and Contact Management
- Opportunity Management
- Sales Cloud Features
Topic 5: Salesforce Mobile App and Lightning Experience6%- Lightning Experience Features
- Navigation and UI Customization
- Salesforce Mobile App Configuration
Topic 6: Organization Setup4%- Company Information
- Currency Management
- Lightning Experience vs Classic
- User Interface
- Fiscal Year
Topic 7: Standard and Custom Objects8%- Standard Object Overview
- Roll-up Summary Fields
- Object Relationships (Lookup, Master-Detail)
- Custom Object Creation
Topic 8: User Setup8%- Delegated Authentication
- Permission Sets
- User Creation and Management
- User Licenses
- Profile Configuration
- Role Hierarchy
Topic 9: Data Management10%- Data Import Wizard
- Data Loader
- Duplicate Rules and Matching Rules
- Data Quality Best Practices
- Data Export
Topic 10: Service Cloud Applications10%- Cases and Entitlements
- Service Contracts
- Web-to-Case and Email-to-Case
- Service Cloud Features
- Omni-Channel
Topic 11: Reports and Dashboards11%- Report Types
- Dashboard Components
- Scheduling Reports
- Joined Reports
- Summary Reports and Matrix Reports
- Report Builder

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Salesforce Certified Administrator Sample Questions (Q50-Q55):

NEW QUESTION # 50
Senior leadership wants to be notified of any opportunities over $250,000 with more than a 75% probability of closing. Which feature should a Platform Administrator set up to facilitate this?

Answer: C

Explanation:
Big Deal Alerts are a specialized, " out-of-the-box " notification feature specifically for the Opportunity object. This tool allows a Platform Administrator to define a threshold based on " Amount " and " Probability.
" When an opportunity is created or updated and meets these thresholds (in this case, > $250k and > 75%), Salesforce automatically sends an email notification to a specified user or a list of stakeholders. This is the most efficient way to meet the requirement because it is a native feature designed exactly for high-value deal visibility. While Reports and Dashboards (Option C) can display this data, they are " pull " mechanisms that require leadership to actively check them, whereas a Big Deal Alert is a " push " mechanism that ensures immediate awareness. Guidance for Success (Option A) provides tips within a sales path, and Similar Opportunities (Option D) helps reps find related deals, but neither is designed for automated leadership notifications.


NEW QUESTION # 51
In order to update records using the Data Loader, what field must be present in the csv file?

Answer: A


NEW QUESTION # 52
Which two dashboard components display data from the summary rows of a report? Choose 2 answers

Answer: A,D


NEW QUESTION # 53
An administrator creates a custom text area field on the Account object and adds it to the service team's page layout. The service team manager loves the addition of this field and wants it to appear in the highlights panel so that the service reps can quickly find it when on the Account page How should the administrator accomplish this?

Answer: E


NEW QUESTION # 54
What are two valid use cases for Salesforce Communities?
Choose 2 answers

Answer: A,C


NEW QUESTION # 55
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