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Cisco 820-605 Exam Syllabus Topics:

SectionObjectives
Customer Success Foundations- Customer Success principles and value outcomes
- Role of Customer Success Manager in Cisco ecosystem
Customer Lifecycle Management- Customer journey mapping
- Onboarding and adoption phases
Adoption and Value Realization- Measuring business outcomes and value realization
- Driving product adoption
Renewals and Expansion Strategy- Upsell and cross-sell strategies
- Renewal planning and lifecycle extension
Tools and Operational Metrics- Customer success tools and platforms
- KPIs, reporting, and performance measurement
Customer Health and Engagement- Customer health scoring and metrics
- Engagement strategies and retention practices

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Cisco Customer Success Manager Sample Questions (Q20-Q25):

NEW QUESTION # 20
The customer purchased a solution with a specific use case in mind but has not yet expressed interest in additional use cases. Which two actions gain their commitment to add use cases? (Choose two.)

Answer: C,D


NEW QUESTION # 21
What is covered in an enterprise agreement?

Answer: D


NEW QUESTION # 22
Which two outcomes are expansion opportunities within customer success? (Choose two.)

Answer: D,E


NEW QUESTION # 23
Who confirms the use cases targeted in a Customer Success Plan?

Answer: C


NEW QUESTION # 24
Which factor delays time to value?

Answer: B


NEW QUESTION # 25
......

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