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| Section | Weight | Objectives |
|---|---|---|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Testing | 11% | - Validate and test designs
|
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NEW QUESTION # 84
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reportsusing the global search bar.
What should be done to improve their experience?
Answer: B
Explanation:
The best option for improving the user experience of looking for and viewing commonly used reports is to update the Home page with access to commonly used reports. This way, the user can quickly access the reports they need without having to use the global search bar every time. This also follows the principle of designing for the user's goals and tasks, which is one of the learning objectives for the Salesforce User Experience Designer certification.[Design for the User's Goals and Tasks], [Change or Add Report Chart and Dashboard Components to Home Page]
https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-the-users-goals-and-tasks
NEW QUESTION # 85
After conducting user interviews, a UX Designer finds an equal amount of users prefer to use the Comply densitysetting as the Compact density setting while viewing records details.
Which one token and one utility class should be suggested to the developers to ensure custom component respect these settings?
Choose 2 answers
Answer: B,D
Explanation:
1: Design Tokens
2: Spacing Tokens
3: Utility Classes
4: Padding Utility Classes
NEW QUESTION # 86
Cloud Kicks wants to drive engagement on its website.
Which Salesforce feature should boost B2C engagement?
Answer: B
Explanation:
Marketing Cloud Personalization is a Salesforce feature that can boost B2C engagement on Cloud Kicks' website.Marketing Cloud Personalization is a kind of technology solution that ingests customer engagement and profile data, then - using machine learning and AI - determines relevant messages, segmentation, and content for each customer, based on their preferences and affinities1. Marketing Cloud Personalization can help Cloud Kicks to create personalized and relevant experiences for their website visitors, such as showing them products, offers, or recommendations that match their interests, needs, or behaviors.Marketing Cloud Personalization can also help Cloud Kicks to optimize their website performance, such as increasing conversions, retention, loyalty, and revenue1.
Experience Cloud is another Salesforce feature that can help Cloud Kicks to create engaging websites, but it is not the best option for boosting B2C engagement. Experience Cloud is a platform that allows users to build branded digital experiences, such as websites, portals, forums, or mobile apps, that connect customers, partners, and employees with Salesforce data and processes.Experience Cloud can help Cloud Kicks to create interactive and collaborative websites that integrate with their CRM, but it does not provide the same level of personalization and intelligence as Marketing Cloud Personalization2.
Marketing Cloud Account Engagement is a Salesforce feature that is designed for B2B marketing automation, not B2C engagement. Marketing Cloud Account Engagement, formerly known as Pardot, is a solution that helps users to generate more leads, nurture them through email campaigns, and align sales and marketing efforts.Marketing Cloud Account Engagement can help Cloud Kicks to target and engage potential business customers, but it is not suitable for engaging individual consumers on their website34.
NEW QUESTION # 87
A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience. Which In-App Guidance customization is available to be used?
Answer: A
Explanation:
The uploaded study guide identifies C. Specify prompt scheduling as the available In-App Guidance customization.
The requirement is specifically about delivering an appropriate onboarding experience to new Salesforce users. Scheduling is relevant because onboarding guidance is most useful when it appears at an intentional point in the user's adoption journey rather than indiscriminately.
Within the answer choices, the guide distinguishes scheduling from presentation-level customization and permission concepts. Option B, selecting a prompt font, is not identified as the supported customization.
Visual styling of individual prompt typography is therefore not the feature being tested.
Option A, setting prompt permissions, is likewise not the customization keyed by the guide in this scenario.
The important UX concept is timing. Guidance can be technically correct yet ineffective if users encounter it too early, too late, or repeatedly without regard to onboarding stage. The availability of prompt scheduling gives the designer or administrator a mechanism for controlling when that assistance is presented.
This is consistent with the role of In-App Guidance as contextual onboarding support. The study guide therefore identifies prompt scheduling as the configuration capability that can be used to shape the new-user experience.
Study Guide reference/topics: In-App Guidance, onboarding, prompt scheduling, user adoption, Declarative Design.
NEW QUESTION # 88
Cloud Kicks (CK) has not migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its custom applications.
Which three solutions should CK's designers use to deliver applications with a consistent Lightning Experience Look and feel?
Choose 3 answers
Answer: A,B,C
Explanation:
Cloud Kicks (CK) can use the following three solutions to leverage the Salesforce Lightning Design System (SLDS) in its custom applications, without migrating to Lightning Experience:
Lightning Stylesheets for Visualforce: This solution allows CK to apply the SLDS styles to its existing Visualforce pages, without having to rewrite the markup or use a static resource.By adding the attributelightningStylesheets="true"to the<apex:page>tag, CK can automatically transform the standard Visualforce components into their SLDS equivalents, and give the pages a consistent Lightning Experience look and feel12.
Standard Design Tokens: This solution allows CK to use the SLDS design tokens, which are predefined variables that store the visual design attributes of the SLDS, such as colors, fonts, sizes, and spacing. By using the design tokens, CK can ensure that its custom applications follow the SLDS guidelines and remain consistent with the Lightning Experience theme.CK can access the design tokens through the Lightning Design System Scoping tool, or by downloading them as a static resource3.
Heroku: This solution allows CK to build and deploy its custom applications on Heroku, a cloud platform that supports various languages and frameworks, such as Node.js, Java, or PHP. By using Heroku, CK can leverage the SLDS resources, such as the base components, the tokens, and the design patterns, to create web applications that have a consistent Lightning Experience look and feel. CK can also use the Lightning Out feature to embed Lightning components into its Heroku applications, and use the Lightning Web Components framework to create reusable UI elements .
[Lightning Stylesheets for Visualforce | Salesforce Trailhead]1
[Lightning Stylesheets for Visualforce | Salesforce Developers]2
[Design Tokens | Lightning Design System]3
[Using Design Tokens | Lightning Aura Components Developer Guide | Salesforce Developers]
[Build Apps with Lightning Design System | Salesforce Trailhead]
[Lightning Web Components | Salesforce Developers]
NEW QUESTION # 89
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