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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: UX Fundamentals | 16% | - Human-Centered Design Principles - Accessibility and Inclusive Design - Branding and Visual Design Impact - Usability and Information Architecture |
| Topic 2: Discovery | 13% | - Research Methods and Tools - Business Value of Salesforce UX - Salesforce UX Personas and Processes - User Needs and Requirements Gathering |
| Topic 3: Salesforce Platform UX Implementation | - Declarative UX Configuration - Mobile UX and Responsive Design - Lightning Design System (SLDS) | |
| Topic 4: Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Topic 5: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration |
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NEW QUESTION # 132
Cloud Kicks wants to visually represent stages for opportunities within the sales process. Which Salesforce Lightning Design System (SLDS) component should be recommended?
Answer: B
Explanation:
The correct answer is B. Path, as explicitly keyed in the uploaded UX Designer study guide.
The requirement is specifically to visually represent Opportunity stages within a Salesforce sales process.
Path is the component selected by the study guide because it maps directly to a record progressing through defined business-process stages.
Path provides a stage-oriented visualization that helps sales representatives understand where an Opportunity currently sits within the lifecycle and what stages remain.
Option A, Feed, is used for activity- or collaboration-oriented information rather than representing structured process stages.
Option C, Progress Indicator, can represent progress through a general multi-step experience, but the scenario is not simply about an arbitrary sequence of steps. It specifically concerns Opportunity stages in a sales process, for which the study guide identifies Path as the appropriate Salesforce pattern.
This distinction is important for certification questions: both Path and Progress Indicator can communicate progression, but their intended contexts differ. For a Salesforce record moving through business stages- particularly an Opportunity-the guide points to Path.
Study Guide reference/topics: SLDS Path, Opportunity stages, sales process, process visualization, Salesforce Lightning Design System.
NEW QUESTION # 133
What is a goal of usability testing?
Answer: A
Explanation:
Usability testing is a method of evaluating how easy and intuitive a product or service is to use by observing real users performing specific tasks. It can help identify usability issues, user needs, and user satisfaction. A goal of usability testing is to learn about the user's behavior and preferences, such as how they interact with the design, what they expect from the design, what they like or dislike about the design, and what they find confusing or frustrating about the design. By learning about the user's behavior and preferences, the UX designer can gain insights and feedback that can help improve the design and enhance the user experience.Reference:
1: User Experience Designer Certification Prep: Module 6: Validate User Interfaces
2: What is Usability Testing?
NEW QUESTION # 134
Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding.
Which element could be customized in the Salesforce app to match CK's branding?
Answer: B
Explanation:
The Salesforce app allows administrators to customize the brand color and the loading page logo to match the company's branding. The brand color affects the key user interface elements such as the header, buttons, and search bar. The loading page logo is the image that appears after a mobile user logs in. These elements can be customized from Setup by entering Salesforce Branding in the Quick Find box, then selecting Salesforce Branding. The other elements, such as the search bar layout, the background image, and the focus link color, are not customizable in the Salesforce app.Reference:
Customize Salesforce Mobile App Branding
How Salesforce App Branding Works
NEW QUESTION # 135
What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?
Answer: C
Explanation:
The Web Content Accessibility Guidelines (WCAG) are a set of standards that aim to make web content more accessible to people with disabilities. The WCAG are organized by four principles, which state that content must be:
Perceivable: Users must be able to perceive the information and user interface components in ways they can sense, such as through sight, hearing, or touch.
Operable: Users must be able to interact with the user interface components and navigate the content using various input methods, such as keyboard, mouse, voice, or gesture.
Understandable: Users must be able to comprehend the information and the operation of the user interface, which means that the content must be clear, consistent, and predictable.
Robust: Users must be able to access the content using a wide range of technologies, including different browsers, devices, and assistive tools, which means that the content must be compatible with current and future web standards.WCAG 2 Overview,Understanding the Web Content Accessibility Guidelines
NEW QUESTION # 136
Which two steps should a UX Designer take to create and deliver responsible andtransparent AI technology? Choose 2 answers
Answer: B,C
Explanation:
A UX Designer should take the following steps to create and deliver responsible and transparent AI technology12:
C) Document model cards to clarify intended context and use cases.Model cards are standardized documents that provide essential information about a machine learning model, such as its purpose, performance, limitations, and ethical considerations3.Model cards can help UX Designers to communicate the design choices and trade-offs of their AI systems, and to ensure that they are aligned with the user needs and expectations4.
D) Provide clear explanations of AI predictions or recommendations.Explanations are user-facing descriptions of how and why an AI system produces a certain output, such as a prediction, a recommendation, or a decision5.Explanations can help UX Designers to increase the transparency and trustworthiness of their AI systems, and to empower users to understand, control, and evaluate the AI outcomes6.
C) Document model cards to clarify intended context and use cases.
Model cards are documents that describe the intended use, performance, and limitations of AI models. They help ensure that the AI technology is being used responsibly and transparently, as they provide clear information about the model's context, data, and assumptions. This can help reduce the risk of unintended consequences and build trust with users.
D) Provide clear explanations of AI predictions or recommendations.
Clear explanations of AI predictions or recommendations help build trust with users and increase understanding of how the AI technology works. By providing an understandable explanation of how a prediction or recommendation was made, users can gain a better understanding of the technology and how it is intended to be used. This can also help reduce the risk of unintended consequences and improve accountability.
NEW QUESTION # 137
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