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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Manage the Field Service mobile app5–10%- Manage mobile user access, security, and synchronization
- Install, configure, and deploy mobile app
- Customize mobile forms, views, and offline capabilities
Manage inventory and purchasing5–10%- Manage purchasing, purchase orders, and vendor returns
- Process inventory transactions: receive, transfer, adjust, and consume
- Configure inventory settings, warehouses, and product catalog
Schedule and dispatch work orders15–20%- Manage bookings, resource availability, and conflicts
- Configure scheduling parameters, booking statuses, and requirements
- Use schedule board, schedule assistant, and resource optimization
- Configure and use resource scheduling optimization (RSO)
Manage work orders and customer assets25–30%- Manage work order products, services, and skills requirements
- Create and manage work orders, work order types, and statuses
- Manage customer assets, asset hierarchies, and service history
- Process work order lifecycle: creation, assignment, completion, and closure
Implement Microsoft Power Platform5–10%- Configure and use connected field service and IoT features
- Extend functionality with customizations and solutions
- Integrate with Power Apps, Power Automate, and Power BI
Configure field service applications20–25%- Configure core settings and administration areas
- Configure service agreements, booking rules, and settings
- Configure incident types, service tasks, and products
- Configure resources, resource types, and resource roles

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q66-Q71):

NEW QUESTION # 66
You are working with your customer to define their schedule board.
Your customer needs you to add or create additional views for their scheduling team.
Solution: Create a new view in the Resource Requirements Views. Edit the Scheduler Settings, and add the new view.
Does this meet the goal?

Answer: B


NEW QUESTION # 67
Drag and Drop Question
You are implementing Dynamics 365 Field Service at a landscape maintenance company.
You need to select the work order statuses in the correct order, from the creation of a work order to the delivered service at the customer location.
Which five statuses should you select in sequence? To answer, move the five statuses from the list of actions to the answer area. Arrange the five statuses in the correct order.

Answer:

Explanation:


NEW QUESTION # 68
Your company recently enabled a self-service scheduling portal for your customers to schedule appointments.
You need to explain how a portal access request can be sent manually to your customers to access the portal.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.

Answer:

Explanation:

Explanation:


NEW QUESTION # 69
You plan to use the Connected Field Service solution to proactively manage field equipment. You need to prepare for the installation.
Which three actions should you perform? Each correct answer presents part of the solution.

Answer: A,B,D

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected- field-service


NEW QUESTION # 70
Your company's inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible.
Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service?
To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

1 - Click the drop-down arrow next to the P.O name.
2 - Click Receipt Products
3 - Click Show Purchase order Products not fully received yet.


NEW QUESTION # 71
......

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