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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Exam Duration:	60 minutes
Related Certifications:	SAP Certified Presales Consultant SAP Certified CX Solution Advisor
Exam Format:	Multiple Response, Multiple Choice
Available Languages:	English
Certificate Validity Period:	5 years
Real Exam Qty:	30
Exam Price:	$500 - $700 USD
Passing Score:	73%
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q10-Q15):

NEW QUESTION # 10
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables organizations to deliver personalized customer engagement data.
B. It provides seamless connectivity to teams with the correct information at the right time.
C. It enables processing of accounting data.
D. It provides permanent transparent and personalized data related to maintenance plants.
E. It provides permanent awareness of customer expectations.

Answer: A,B,E

NEW QUESTION # 11
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Complex and costly upgrades from custom extensions
B. Efficient operations of IT security and efficiency
C. Data quality and consistency challenges
D. Rapid, continuous innovation by running the latest software version
E. Better process execution through improved data quality

Answer: B,D,E

NEW QUESTION # 12
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By focusing on back-end service operations
B. By providing a dedicated self-service experience as a forecast
C. By executing marketing campaigns for product service
D. By connecting and delivering data from the value chain and process flow

Answer: D

NEW QUESTION # 13
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Agent Desktop
B. Guided Selling
C. Forecasting and Pipeline Management
D. Intelligent Lead Score
E. Case Management

Answer: B,C,D

NEW QUESTION # 14
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Web Page Creation and Generation
B. Processing Leads and Opportunities
C. Smart Analytics
D. Automation Programs
E. Advanced Segmentation

Answer: C,D,E

NEW QUESTION # 15
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