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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Routing- Configuration
  • 1. Predictive Routing Setup
  • 2. Queue and Routing Configuration
  • 3. Performance Optimization
- Getting Started
  • 1. Overview of Predictive Routing
  • 2. AI-based Routing Concepts
  • 3. Business Use Cases
Genesys Predictive Engagement- Customer Journey for Agents
  • 1. Agent Interaction Experience
  • 2. Customer Behavior Analysis
  • 3. Journey Context
- Setup and Configuration
  • 1. Web Tracking and Visitor Identification
  • 2. Predictive Engagement Fundamentals
  • 3. Configuration of Engagement Features
- Reporting and Analytics
  • 1. AI-driven Insights
  • 2. Performance Reporting
  • 3. Engagement Analytics
- Action Maps
  • 1. Targeting and Engagement Rules
  • 2. Action Map Configuration
  • 3. Customer Journey Triggers

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q98-Q103):

NEW QUESTION # 98
Which type of visitor data is displayed alongside interaction history for agents?
Response:

Answer: B


NEW QUESTION # 99
Whenever you open an action map, it opens in ___________ mode by default.
Response:

Answer: D


NEW QUESTION # 100
Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 101
Which of the following can be used to trigger an action map?
Response:

Answer: C


NEW QUESTION # 102
From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 103
......

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