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| Section | Weight | Objectives |
|---|---|---|
| HR Case Management | 25% | - HR Case Creation and Assignment - Case Templates and Quick Actions - HR Case Metrics and Reporting - HR Case Lifecycle |
| Designer Integration | 25% | - Configurable Workspace Integration - Employee Readiness using Workforce Dimensions - Integration with HCM Systems |
| Core Configuration | 30% | - HR Document Generation - HR Service Catalog Configuration - HR Service Administration - Virtual Agent for HR |
| Employee Record Management | 20% | - Employee Documents and Signatures - Employee Data Model - Onboarding/Offboarding Processes - Employee Service Center |
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NEW QUESTION # 91
When using Agent workspace for Case Management, how can the maximum default size of 30MB for an Employee Document be changed?
Answer: A
Explanation:
By default, the Employee Document Management (EDM) application limits the size of document uploads in Agent Workspace to 30MB to optimize performance. To adjust this limit, an administrator must navigate to Employee Document Properties and modify the setting for " maximum file upload size in megabytes " .
This property specifically controls the threshold for documents being attached to HR Profiles or Cases within the Workspace environment. While there are global system properties for general file attachments, EDM uses its own specific properties to provide granular control over the document filing system. Increasing this size might be necessary for large historical files or bundled employee records, but it must be balanced against storage costs and upload speeds. Changing this property ensures that HR agents can successfully upload all required documentation during the case fulfillment process.
NEW QUESTION # 92
The ServiceNow SIM methodology is based around what generic methodologies?
Answer: B
NEW QUESTION # 93
Which plugin, when paired with HRSD, delivers storage space, filing system, and functionality to purge and retrieve documents?
Answer: C
Explanation:
Verified Answer: D. Employee Document Management Very Short Explanation: The plugin that, when paired with HRSD, delivers storage space, filing system, and functionality to purge and retrieve documents is Employee Document Management. This plugin enables HR professionals to create, manage, and secure employee documents in a paperless way 1 . Employee Document Management provides features such as retention policies, legal holds, security policies, and audit trails to comply with HR file management requirements 1 . The other options are not correct because they are either not valid plugins or have different purposes. Employee Document Enterprise is not a valid plugin in ServiceNow. Document Keeper is not a valid plugin in ServiceNow. Employee Journey Management is a plugin that enables HR professionals to create and manage employee journeys that combine Lifecycle Event cases and Journey Accelerator action plans 2 .
NEW QUESTION # 94
If an HR Document must be manually generated for an HR Case who is able to generate the document from the Case record?
Answer: D
NEW QUESTION # 95
What is the difference between a configuration and a customization?
Answer: C
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_question&sys_id=336d8be9db9cdbc01dcaf3231f9619bd
NEW QUESTION # 96
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