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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Objectives
Topic 1: Integration Across SAP CX and SAP Business Suite	- Integration with SAP S/4HANA and SAP Business Technology Platform 1. Data flow between CX and ERP systems 2. End-to-end process integration
Topic 2: Understanding the SAP Customer Experience Portfolio	- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data) 1. Solution capabilities and value propositions 2. Use cases across customer journey
Topic 3: Customer Data, Analytics, and Experience Management	- Customer identity and consent management 1. Personalization and analytics use cases 2. Data-driven customer engagement
Topic 4: Positioning SAP Customer Experience Solutions	- Business value positioning of SAP CX 1. Customer experience transformation scenarios 2. Omnichannel customer engagement

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which application would you use to execute an email campaign for a target group?

A. SAP Customer Data Cloud
B. SAP Service Cloud Version 2
C. SAP Commerce Cloud
D. SAP Emarsys

Answer: D

NEW QUESTION # 13
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Hire to Retire
B. Quote to Order
C. Source to Pay
D. Opportunity to Quote
E. Lead to Opportunity

Answer: B,D,E

NEW QUESTION # 14
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Commerce Cloud
B. SAP Sales Cloud Version 2
C. SAP Service Cloud Version 2
D. SAP Business Technology Platform

Answer: A

NEW QUESTION # 15
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides seamless connectivity to teams with the correct information at the right time.
B. It provides permanent awareness of customer expectations.
C. It enables processing of accounting data.
D. It provides permanent transparent and personalized data related to maintenance plants.
E. It enables organizations to deliver personalized customer engagement data.

Answer: A,B,E

NEW QUESTION # 16
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By integrating with non-SAP systems
B. By supporting edge computing scenarios
C. By generating engaging content for banners, social media posts, and blog posts
D. By automatically generating and managing product attributes from existing descriptions
E. By providing visual search options to transform the shopping experience for customers

Answer: C,D,E

NEW QUESTION # 17
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