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| Section | Weight | Objectives |
|---|---|---|
| Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Salesforce Platform UX Implementation | - Declarative UX Configuration - Lightning Design System (SLDS) - Mobile UX and Responsive Design | |
| UX Fundamentals | 16% | - Accessibility and Inclusive Design - Branding and Visual Design Impact - Human-Centered Design Principles - Usability and Information Architecture |
| Discovery | 13% | - Research Methods and Tools - User Needs and Requirements Gathering - Business Value of Salesforce UX - Salesforce UX Personas and Processes |
| Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design |
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NEW QUESTION # 22
The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.
Which two best practices should be considered?
Choose 2 answers
Answer: A,B
Explanation:
Two best practices that should be considered when using a custom Lightning component to fulfill a specific business requirement are:
Find the closest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component. The SLDS is a collection of design guidelines, UI components, and code samples that help you create consistent and beautiful user interfaces for Lightning applications. The SLDS Blueprints are examples of common UI patterns and components that are built with the SLDS and follow the design principles and best practices. The Blueprints can help you inform the custom Lightning component by providing inspiration, guidance, and code snippets that you can modify and reuse. The Blueprints can also help you ensure that the custom Lightning component is compatible and consistent with the rest of the Lightning application and the Salesforce platform. [UX Designer Certification Prep: Salesforce Design System],Lightning Design System Website Exhaust the list of available base Lightning components in the Component Library. The base Lightning components are a set of pre-built UI components that you can use to create custom Lightning components. The base Lightning components are built with the SLDS and provide the functionality and interactivity that you need for common UI elements, such as buttons, icons, forms, tables, charts, and more. The base Lightning components also handle the accessibility, security, and performance aspects for you, so you don't have to worry about them. The Component Library is a reference guide that provides documentation and examples for the base Lightning components, as well as other Lightning web components and Aura components. The Component Library can help you explore the list of available base Lightning components and see how they work and how to use them. The Component Library can also help you avoid reinventing the wheel and save time and effort by using the base Lightning components as much as possible, and only creating custom Lightning components when there is no suitable base Lightning component for your requirement. [UX Designer Certification Prep: User Testing and Evaluation],Developer Center's Lightning Component Library Prioritizing Aura markup even if there is a Lightning Web Component (LWC) available, and creating HTML markup and linking the SLDS stylesheet via static resource are not best practices that should be considered when using a custom Lightning component to fulfill a specific business requirement. These practices can lead to suboptimal performance, maintainability, and compatibility issues for the custom Lightning component. Aura markup is the older syntax for creating Aura components, which are the predecessor of Lightning web components. Lightning web components are the newer and faster way of creating custom UI components for Lightning applications, using modern web standards and best practices. Lightning web components also have better interoperability and compatibility with Aura components and other web components, as well as with the base Lightning components and the SLDS. Therefore, it is recommended to use Lightning web components over Aura components whenever possible, and to use LWC markup instead of Aura markup for creating custom Lightning components. [UX Designer Certification Prep: User Testing and Evaluation],Lightning Web Components Developer Guide Creating HTML markup and linking the SLDS stylesheet via static resource is also not a recommended practice for creating custom Lightning components, because it can create unnecessary complexity and duplication for the custom Lightning component. A static resource is a file or a collection of files that can be referenced by a Lightning component, such as images, style sheets, JavaScript libraries, or fonts. However, linking the SLDS stylesheet via static resource means that you have to manually download and upload the SLDS files to your org, and update them whenever there is a new version of the SLDS. This can create maintenance and compatibility issues for the custom Lightning component, as
NEW QUESTION # 23
Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK's UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience. How many different dynamic dashboards could they create?
Answer: C
Explanation:
According to the uploaded Master Study Guide, the correct answer is B. Up to 10. The source specifically presents an Unlimited Edition Salesforce org and keys the dynamic-dashboard limit as ten.
This item is primarily testing a Salesforce platform limit rather than a general UX design principle. The UX context is that dynamic dashboards can improve the experience by allowing dashboard information to be presented in a way relevant to the viewing user, but their use is constrained by the platform limits represented in the study material.
Option A, up to 50, is not the value provided by the study guide. Option C assumes that an Unlimited Edition license means every feature is literally unlimited; the source explicitly rejects that assumption by providing a finite dashboard limit.
For certification purposes, the important point is to distinguish the edition name from individual feature entitlements or limits. "Unlimited Edition" does not mean that every configurable Salesforce resource has no limit.
Because this batch is being answered from the supplied study guide, 10 is the answer supported by that source.
Study Guide reference/topics: Dynamic Dashboards, Salesforce limits, Unlimited Edition, Declarative Design.
NEW QUESTION # 24
In which two ways could the usability of accordion elements be improved in a mobile environment?
Choose 2 answers
Answer: A,C
Explanation:
Accordion elements are UI components that allow users to expand and collapse sections of content. They are useful for organizing information in a limited space, such as on mobile devices. However, they also have some usability challenges, such as discoverability, accessibility, and navigation. To improve the usability of accordion elements in a mobile environment, two possible ways are:
Include persistent headings. Persistent headings are the labels that indicate the content of each section and allow users to tap on them to expand or collapse the content. Persistent headings should be visible at all times, even when the content is expanded, so that users can easily see the context and switch between sections. Persistent headings should also be clear, concise, and descriptive, so that users can understand what each section contains and decide whether to explore it or not. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design] Only allow users to open one selection at a time. This means that when a user taps on a heading to expand a section, any other previously expanded section should automatically collapse. This prevents the content from becoming too long and overwhelming for the user, and also helps to maintain the focus and hierarchy of the information. It also reduces the need for scrolling and the risk of losing the position of the headings. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design] Nesting an accordion inside of another is not a good way to improve the usability of accordion elements in a mobile environment, because it creates a complex and confusing structure that is hard to navigate and understand. It also increases the cognitive load and the number of taps required for the user to access the information. Using the 'back' browser button to collapse content is also not a good way to improve the usability of accordion elements in a mobile environment, because it breaks the user's expectation and the consistency of the UI. The 'back' browser button should be used to go back to the previous page or screen, not to collapse the content within the same page or screen. It also makes it difficult for the user to return to the expanded content if they want to. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design][UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design]
NEW QUESTION # 25
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided?
Answer: A
Explanation:
The uploaded study guide identifies A. Allow the user to explore the application without specific questions regarding which tasks to perform as the correct way to reduce confirmation bias.
Confirmation bias occurs when researchers consciously or unconsciously seek evidence that supports what they already believe. In this scenario, Cloud Kicks already knows that the application is not performing as expected, so directing users toward suspected problems could influence what researchers observe.
Allowing participants to explore without narrowly steering them toward predefined tasks gives the team a better opportunity to discover what users naturally notice, attempt, and struggle with.
Option C explicitly asks researchers to confirm an existing hypothesis, making it the opposite of the desired approach.
Option B uses open-ended questions, which can be useful in research, but the study guide does not select it as the strongest response in this scenario.
The core Human-Centered Design lesson is to allow evidence from users to challenge the team's assumptions.
Researchers should avoid constructing sessions in a way that merely validates what they already expect to find.
This makes exploratory observation particularly valuable when the cause of a performance or usability problem is uncertain.
Study Guide reference/topics: Confirmation Bias, user feedback, research neutrality, Human-Centered Design.
NEW QUESTION # 26
A UX Designer wants to use Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle. Which element could be used in the Path's Guidance for Success sections?
Answer: C
Explanation:
The correct answer is A. Rich Text, images, and links, which is also the answer explicitly provided by the uploaded study guide. Salesforce Path is intended to guide users through stages of a business process. For each Path stage, an administrator can designate key fields and provide contextual Guidance for Success.
Salesforce documentation describes this guidance as a place for information such as tips, links, questions, and company policy information that assists users in successfully completing that stage. This distinction is important. A Path already acts as a visual representation of progress through values such as Opportunity Stage. The Guidance for Success area supplements that progression with useful instructional material. Rich content and links can explain activities, remind representatives of procedures, provide supporting resources, or direct users toward relevant information. A Progress Indicator is therefore not the appropriate content element for Guidance for Success because Path itself visually represents progression. Merge fields are also not the expected answer in this configuration context. Consequently, rich instructional content provides the strongest fit for stage-specific coaching and supports Salesforce's declarative approach to improving process usability without developing a custom interface.
Study Guide reference/topics: Salesforce Path, Guidance for Success, key fields, contextual guidance, Declarative Design.
NEW QUESTION # 27
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