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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Configuration and Setup20%- Company Settings
  • 1. Fiscal Year Configuration
  • 2. Business Hours and Holidays
  • 3. Organization Settings
- User Interface Configuration
  • 1. App Customization
  • 2. Lightning Experience Settings
Object Manager and Lightning App Builder20%- Page Customization
  • 1. Dynamic Forms
  • 2. Lightning Record Pages
- Object Customization
  • 1. Custom Objects
  • 2. Fields and Relationships
  • 3. Record Types
Workflow and Process Automation16%- Automation Tools
  • 1. Business Process Automation
  • 2. Flow Builder
  • 3. Approval Processes
Service and Support Applications11%- Customer Support
  • 1. Case Management
  • 2. Entitlements
  • 3. Knowledge
Sales and Marketing Applications12%- Sales Productivity
  • 1. Accounts and Contacts
  • 2. Leads
  • 3. Opportunities
- Marketing Features
  • 1. Campaign Management
  • 2. Campaign Influence
Data and Analytics Management14%- Data Management
  • 1. Duplicate Management
  • 2. Import and Export Data
  • 3. Data Quality
- Analytics
  • 1. Dashboards
  • 2. Reports
Productivity and Collaboration7%- Collaboration Tools
  • 1. Activities
  • 2. Calendar Management
  • 3. Chatter

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Salesforce Certified Administrator Sample Questions (Q207-Q212):

NEW QUESTION # 207
Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.
How should an administrator deliver this information?

Answer: A

Explanation:
Explanation
Roll-up summary fields allow you to calculate the sum of a field from child records related to a parent record.
References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5


NEW QUESTION # 208
An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?

Answer: C

Explanation:
Explanation
The $Record global variable allows you to reference the values of the active record the flow is running on.
References: https://help.salesforce.com/s/articleView?id=sf.flow_ref_global_variables.htm&type=5


NEW QUESTION # 209
At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?

Answer: C


NEW QUESTION # 210
Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.
Which Feature Should an administrator use to fulfill this request?

Answer: D

Explanation:
Explanation
Validation rules are a way to enforce data quality and business logic by preventing users from saving records that do not meet certain criteria. They can be used to require users to follow the status values as they are on the path and prevent them from reverting the case back to a previous status by using formulas that compare the old and new values of the status field. Global value picklists are a way to create and maintain picklist values that can be shared across multiple fields, but they do not enforce any logic or order on the values. Predefined field values are a way to set default values for fields on path settings, but they do not prevent users from changing them later. Dependent picklists are a way to filter the values of one picklist based on the value of another picklist, but they do not prevent users from going back to a previous value. References:
https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5


NEW QUESTION # 211
Which tool should an administrator use to review recent configuration changes made in their org?

Answer: A

Explanation:
Explanation
Setup audit trail is a tool thatallows administrators to review recent configuration changes made in their org. It shows a list of up to 180 days of setup changes made by anyone in the org, including the date, time, user, and type of change. It can help administrators track who made whatchanges and when, and troubleshoot any issues caused by configuration changes. Critical updates are notifications that inform administrators of new features or enhancements that may impact their org; they do not show configuration changes made by users. Debug logs are records of database operations, system processes, and errors that occur when executing a transaction or running unit tests; they do not show configuration changes made by users either. Field history tracking is a feature that allows administrators to track changes to the values of certain fields on records; it does not show configuration changes made in setup.
References:https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5


NEW QUESTION # 212
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