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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Passing Score:	73%
Exam Format:	Multiple choice
Exam Duration:	60 minutes
Real Exam Qty:	30
Available Languages:	English
Recommended Training:	SAP Customer Experience Overview Learning Journeys Positioning SAP Customer Experience Solutions (SAP Learning)
Exam Registration:	SAP Learning Hub SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam via SAP Certification Hub
Pre Condition:	No formal prerequisite required; basic understanding of SAP Business Suite and SAP Customer Experience solutions recommended.
Official Syllabus URL:	https://learning.sap.com

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q29-Q34):

NEW QUESTION # 29
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By executing marketing campaigns for product service
B. By connecting and delivering data from the value chain and process flow
C. By focusing on back-end service operations
D. By providing a dedicated self-service experience as a forecast

Answer: B

NEW QUESTION # 30
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Better process execution through improved data quality
B. Complex and costly upgrades from custom extensions
C. Rapid, continuous innovation by running the latest software version
D. Data quality and consistency challenges
E. Efficient operations of IT security and efficiency

Answer: A,C,E

NEW QUESTION # 31
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By generating engaging content for banners, social media posts, and blog posts
B. By automatically generating and managing product attributes from existing descriptions
C. By providing visual search options to transform the shopping experience for customers
D. By supporting edge computing scenarios
E. By integrating with non-SAP systems

Answer: A,B,C

NEW QUESTION # 32
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Business Technology Platform
B. SAP Commerce Cloud
C. SAP Service Cloud Version 2
D. SAP Sales Cloud Version 2

Answer: B

NEW QUESTION # 33
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Coupon campaigns
B. Pricing conditions
C. Service orders
D. Opportunities

Answer: B,C

NEW QUESTION # 34
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