Quiz 2026 Genesys Pass-Sure GCP-GCX: Genesys Cloud CX Certified Professional - Consolidated Exam Updated Testkings

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Genesys GCP-GCX Exam Syllabus Topics:

Section	Weight	Objectives
Genesys Cloud Platform Core Concepts	20%	- Platform configuration basics 1. User and role management 2. Tenant setup and administration - Cloud architecture fundamentals 1. Core platform components (ACD, routing engine, admin UI) 2. Genesys Cloud CX architecture overview
Integrations and Extensions	15%	- System integrations 1. CRM integrations 2. Data Actions and APIs
Reporting, Analytics, and Dashboards	15%	- Analytics tools 1. Real-time and historical reporting 2. Analytics Workspace usage
Routing and Interaction Management	20%	- Omnichannel interactions 1. Voice, chat, email, messaging channels 2. Interaction lifecycle handling - ACD and routing logic 1. Queue configuration 2. Skills-based routing
Workforce Engagement and Management	15%	- Workforce optimization 1. Agent performance management 2. Scheduling and forecasting basics
Troubleshooting and Best Practices	10%	- Operational support 1. Performance and routing troubleshooting 2. Logging and diagnostics

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q131-Q136):

NEW QUESTION # 131
Which of following file formats are available to export a report? (Choose three.)

A. .txt
B. .pdf
C. .xlsx
D. .xls
E. .docx
F. .doc

Answer: B,C,D

Explanation:
Explanation
.xls, .xlsx, and .pdf are three file formats that are available to export a report in Genesys Cloud CX Performance menu. A report is a tool that allows you to view various metrics and details related to your contact center performance and activities in Genesys Cloud CX. A report can help you measure and improve various aspects of your contact center, such as:
* Agent performance
* Queue performance
* Interaction quality
* Customer satisfaction
* Workforce management
You can export a report to save or share it with others in Genesys Cloud CX Performance menu. You can export a report in various file formats based on your needs and preferences. The file formats that are available to export a report are:
* .xls: A Microsoft Excel 97-2003 Workbook file format that can store data in worksheets, charts, and macros.
* .xlsx: A Microsoft Excel Workbook file format that can store data in worksheets, charts, and macros. It is the default file format for Microsoft Excel 2007 and later versions.
* .pdf: A Portable Document Format file format that can store data in a fixed-layout document that preserves the original appearance of the report.
Some other file formats that are available to export a report are .csv, .docx, and .rtf. References:
https://help.mypurecloud.com/articles/reports-overview/
https://help.mypurecloud.com/articles/export-a-report/

NEW QUESTION # 132
Where can call recording be enabled?

A. Phones
B. Edges and Edae Group
C. Trunks

Answer: B

Explanation:
Call recording in Genesys Cloud CX can be enabled at the level of Edges and Edge Groups. Edges are the appliances that provide connectivity to the public switched telephone network (PSTN) and VoIP services, while Edge Groups are collections of these Edges. By enabling call recording at this level, organizations can ensure that inbound and outbound interactions are recorded for quality assurance, compliance, and training purposes. This setup allows for centralized management of recording policies and storage, ensuring consistency across the organization.

NEW QUESTION # 133
Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)

A. Forecast simulator
B. Short-Term Forecasts
C. Long-Term Forecasts
D. Schedules

Answer: B,C,D

Explanation:
Reference:
Short-Term Forecasts, Schedules, and Long-Term Forecasts are some of the functionalities available in Genesys Cloud CX WFM. Short-Term Forecasts allow administrators to forecast staffing needs for up to 8 weeks based on historical data and trends. Schedules allow administrators to create and assign schedules to agents based on their availability, preferences, skills, etc. Long-Term Forecasts allow administrators to forecast staffing needs for up to 2 years based on historical data and trends. Reference: https://help.mypurecloud.com/articles/create-a-short-term-forecast/ https://help.mypurecloud.com/articles/create-and-manage-schedules/ https://help.mypurecloud.com/articles/create-a-long-term-forecast/

NEW QUESTION # 134
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

A. You must collect general information such as building address, number of floors, location contact information, etc.
B. You must know the exact coordinates of the new building.
C. You must have the basic profile data for all users at the new location.
D. You must have Admin rights to Genesys Cloud CX.
E. You must have images of all the users located at the new location.

Answer: A,D

NEW QUESTION # 135
If you have not configured an email address to report issues to, Genesys Cloud CX:

A. Collects such emails and stores it until an email address to report issues is configured.
B. Automatically creates an email address and routes all such emails to this address.
C. Does not route the emails to any email address.
D. Sends the emails to anyone who has the admin role assigned in your organization.

Answer: C

Explanation:
Explanation
If you have not configured an email address to report issues to, Genesys Cloud CX does not route the emails to any email address. You can configure an email address for users to report issues or provide feedback about Genesys Cloud CX from within the application. The email address can be an internal or external address that you manage or monitor. References:
https://help.mypurecloud.com/articles/configure-an-email-address-to-report-issues/
https://help.mypurecloud.com/articles/report-an-issue-or-provide-feedback/

NEW QUESTION # 136
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