Free PDF 2026 ServiceNow CSA: ServiceNow Certified System Administrator Authoritative Frenquent Update

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ServiceNow CSA Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Platform Overview and Navigation	7%	- Platform Overview 1. Navigation and User Interface 2. Platform Capabilities and Services 3. ServiceNow Instance
Topic 2: Database Management and Platform Security	27%	- Database and Security Administration 1. Access Controls 2. Data Schema 3. Import Sets 4. CMDB and CSDM
Topic 3: Data Migration and Integration	15%	- Migration and Automation 1. Basic Scripting 2. Business Rules 3. UI Policies 4. Update Sets
Topic 4: Configuring Applications for Collaboration	20%	- Collaboration Features 1. Task Management 2. Visual Task Boards 3. Notifications 4. Dashboards and Reporting
Topic 5: Self Service and Automation	20%	- Self-Service Features 1. Knowledge Management 2. Service Catalog 3. Virtual Agent 4. Workflow and Flow Designer
Topic 6: Instance Configuration	11%	- Instance Personalization and Configuration 1. Applications and Plugins 2. Lists and Forms 3. User Administration

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ServiceNow Certified System Administrator Sample Questions (Q153-Q158):

NEW QUESTION # 153
Which method call returns 'true' only if the currently logged in user has the catalog_admin role and in no other case (e.g. regardless of admin role)?

A. g_user.hasRoleFromList('catalog_admin')
B. g_user.hasRole('catalog_admin')
C. g user.hasRoleExactly('catalog_admin')
D. g_user.hasRoleOnlyfcatalog_admin')

Answer: C

NEW QUESTION # 154
What type of query allows you to filter list data using normal words, instead of the condition builder?

A. Natural Language Query
B. Auto-suggest Query
C. Alexa Query
D. Machine Learning Query
E. Predictive Intelligence Query

Answer: A

Explanation:
A Natural Language Query (NLQ) allows users to filter list data using plain English instead of using the traditional condition builder. NLQ interprets human-readable search terms and translates them into system queries, making it easier for non-technical users to retrieve information without having to understand the underlying database structure.
Key Features of NLQ in ServiceNow:
User-friendly: Users can type a question in normal language (e.g., "Show me all open incidents assigned to me").
Automatic Query Conversion: The system translates the NLQ into a structured query that ServiceNow understands.
Faster Search & Filtering: It helps in quickly filtering and finding records without manually setting conditions.
Works on Lists: NLQ is used primarily in list views where users need to filter or search records.
Example Usage:
If a user enters "Show me all open incidents for John Doe", the NLQ engine will convert it into a structured query like:
[State = Open] AND [Assigned To = John Doe]
Reference from Certified System Administrator (CSA) Documentation:
ServiceNow Product Documentation → "Natural Language Query Overview"
ServiceNow List Filters and Condition Builder → "Using Natural Language Queries for Filtering"

NEW QUESTION # 155
What is generated from the Service Catalog once a user places an order for an item or service?

A. An Order Guide
B. An SLA
C. A request
D. A change request

Answer: C

NEW QUESTION # 156
What are advantages of using Flow Designer? (Choose three.)

A. Less manual scripting
B. Enables complicated scripting
C. Supports advanced developers
D. Reduces technical debt
E. Smooth integration with 3rd party systems

Answer: A,C,E

NEW QUESTION # 157
What do you call any component that needs to be managed in order to deliver services?

A. Configuration item
B. Service Offerings
C. Asset
D. CSDM Items
E. CMDB

Answer: A

Explanation:
Reference: https://infocenter.io/servicenow-cmdb-implementation/

NEW QUESTION # 158
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