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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Weight	Objectives
Enabling Co-Created Value	8%	- Relationship management, service design, service desk practices
Guiding Principles and Foundational Concepts for Velocity	20%	- Lean, agile, resilient, and continuous principles - Service-dominant logic, design thinking, complexity thinking - Ethics, safety culture, lean culture, Toyota Kata
Enabling Fast Development	15%	- Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment
High-Velocity IT Concepts and Digital Enterprise	25%	- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance
Enabling Resilient Operations	10%	- Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management
Enabling Valuable Investments	15%	- Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development
Enabling Assured Conformance	7%	- Information security management, risk management, compliance

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ITIL-4-HVIT Study Guide: ITIL 4 Specialist: High-Velocity IT & ITIL-4-HVIT Dumps Torrent & ITIL-4-HVIT Latest Dumps

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q65-Q70):

NEW QUESTION # 65
What is the BEST way for a software development organization to encourage ethical behaviours?

A. By running workshops where people discuss scenarios that have ethical significance
B. By defining policy that requires ethics to be considered by staff
C. By using agile methods to ensure people focus on the detail of each individual sprint
D. By using machine learning algorithms to take decisions, instead of relying on people

Answer: A

Explanation:
Running workshops where people discuss scenarios with ethical significance is the best way to encourage ethical behaviours, as it promotes awareness, reflection, and shared understanding among staff, making ethical considerations part of everyday decision-making.

NEW QUESTION # 66
Which concept would MOST help to ensure that information needed to identify problems is available?

A. Agile
B. Valuable investments
C. Safety culture
D. Design thinking

Answer: C

Explanation:
Safety culture most helps ensure that information needed to identify problems is available, because it promotes openness, transparency, and the reporting of issues without fear of blame, enabling better problem identification and resolution.

NEW QUESTION # 67
An organization manages its servers, networks, and cloud resources by defining them in version- controlled configuration files that are applied automatically.
Which benefit is MOST directly achieved?

A. Business cases no longer need to be approved
B. Environments can be created rapidly and consistently
C. Warranty requirements are eliminated
D. Customer satisfaction surveys become unnecessary

Answer: B

Explanation:
Infrastructure as code enables environments to be provisioned automatically and reproducibly from a versioned definition. This removes manual configuration effort and variation between environments, which accelerates development and testing while also reducing configuration- related incidents.

NEW QUESTION # 68
From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?

A. It begins with researching and developing the offering
B. It ends when a provider decides to terminate the engagement with a consumer
C. It begins when the service consumer is being onboarded
D. It ends when a consumer decides to terminate the engagement with the provider

Answer: A

Explanation:
From the service provider's perspective, the digital product lifecycle begins with researching and developing the offering, as this is when the provider initiates creating value. It does not depend on when consumers are onboarded or when engagements are terminated.

NEW QUESTION # 69
An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
What does this situation describe?

A. Digital organization
B. High velocity IT
C. Digital transformation
D. IT transformation

Answer: D

Explanation:
This describes IT transformation, as the investment focuses on improving internal IT capabilities (new testing technology) to provide more reliable services, rather than changing the business model or creating new digital products, which would characterize digital transformation.

NEW QUESTION # 70
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