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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Software Troubleshooting23%- Mobile device troubleshooting
  • 1. App and OS update failures
    • 2. Connectivity and synchronization issues
      • 3. Performance and battery problems
        - Operating system issues
        • 1. System crashes and performance issues
          • 2. Update and driver failures
            • 3. Boot errors and startup problems
              - Application and security troubleshooting
              • 1. Application crashes and errors
                • 2. Installation and compatibility problems
                  • 3. Security-related issues and fixes
                    Topic 2: Operational Procedures21%- Communication and professionalism
                    • 1. Customer service techniques
                      • 2. SLA management
                        • 3. Incident reporting
                          - Safety and compliance
                          • 1. Privacy and regulatory compliance
                            • 2. Environmental controls
                              • 3. Workplace safety procedures
                                - IT service management
                                • 1. Backup and recovery processes
                                  • 2. Documentation and change management
                                    • 3. Disaster recovery planning
                                      Topic 3: Security28%- Network and application security
                                      • 1. Firewalls and security appliances
                                        • 2. Encryption technologies
                                          • 3. Wireless security protocols
                                            - Threats and mitigation
                                            • 1. Social engineering prevention
                                              • 2. Data protection and disposal
                                                • 3. Malware types and removal
                                                  - Security fundamentals
                                                  • 1. Zero Trust concepts
                                                    • 2. Permissions and access control
                                                      • 3. Authentication and authorization
                                                        Topic 4: Operating Systems28%- macOS, Linux, and Chrome OS basics
                                                        • 1. System configuration and maintenance
                                                          • 2. Installation and navigation
                                                            • 3. Command-line operations
                                                              - Mobile operating systems
                                                              • 1. Android and iOS configuration
                                                                • 2. Mobile device management
                                                                  • 3. App installation and security settings
                                                                    - Windows installation, configuration, and management
                                                                    • 1. Windows 10/11 features and settings
                                                                      • 2. Command-line tools and scripting
                                                                        • 3. File systems, partitions, and storage management
                                                                          • 4. Device drivers and system updates

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                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions (Q36-Q41):

                                                                            NEW QUESTION # 36
                                                                            A Microsoft OS laptop user frequently forgets their password. Which alternative login method should a technician enable?

                                                                            Answer: D

                                                                            Explanation:
                                                                            Windows Helloallows biometric and PIN-based login, which are easier and more user-friendly than passwords.
                                                                            FromQuentin Docter - CompTIA A+ Complete Study Guide:
                                                                            "Windows Hello supports biometric authentication and PINs, providing easier and secure access especially for users who have trouble remembering passwords."


                                                                            NEW QUESTION # 37
                                                                            A help desk team was alerted that a company-owned cell phone has an unrecognized password-cracking application. Which of the following should the help desk team do to prevent further unauthorized installations from occurring?

                                                                            Answer: C

                                                                            Explanation:
                                                                            Comprehensive and Detailed Explanation From Exact Extract:
                                                                            Mobile Device Management (MDM) is used to control, monitor, and enforce policies on mobile devices. It allows IT teams to restrict app installations, push approved apps, and monitor device compliance. Deploying MDM would prevent unauthorized applications, such as password crackers, from being installed on company- managed devices.
                                                                            A: Group Policy is for managing Windows environments and not applicable to smartphones.
                                                                            B: PAM (Privileged Access Management) controls administrative access, not app installation.
                                                                            C: Anti-malware can help detect malicious apps but doesn't prevent their installation proactively.
                                                                            Reference:
                                                                            CompTIA A+ 220-1102 Objective 2.2: Compare and contrast common security measures and tools.
                                                                            Study Guide Section: Mobile Device Management (MDM) capabilities - app control, security enforcement


                                                                            NEW QUESTION # 38
                                                                            A company computer is being repurposed within an organization. The existing configuration has a static IP address, but it is no longer required. Which of the following should a technician do to satisfy the network requirements?

                                                                            Answer: C

                                                                            Explanation:
                                                                            The correct answer is C. Switch the NIC settings from manual to automatic, which allows the computer to obtain an IP address dynamically from the DHCP server. When a static IP address is no longer required, reverting the network configuration to DHCP ensures the system integrates properly with the current network design.
                                                                            According to the Quentin Docter - CompTIA A+ Complete Study Guide, DHCP simplifies network management by automatically assigning IP addresses, subnet masks, gateways, and DNS settings. Leaving a static IP in place can cause address conflicts or connectivity issues, especially when the device is repurposed.
                                                                            The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that DHCP reservations are used when a device must always receive the same IP address, which is unnecessary in this scenario. Creating exclusions or manually changing the static IP does not meet the requirement to remove static addressing altogether.
                                                                            The Mike Meyers / Mark Soper Lab Manual reinforces that switching the NIC to automatic configuration is the correct way to return a system to standard network operation and avoid manual IP management.
                                                                            Because the static IP is no longer needed, enabling DHCP by setting the NIC to automatic configuration is the correct solution, making C the correct answer.


                                                                            NEW QUESTION # 39
                                                                            A user's monitor shows strange colored lines and flickers when adjusting the brightness. The user requires the device for daily professional tasks. Which of the following should a technician do to effectively address the screen issue, given cost and urgency considerations?

                                                                            Answer: D

                                                                            Explanation:
                                                                            Strange colored lines and flickering when adjusting brightness are commonly caused by a loose or faulty display cable connection. Checking and securing the connection is a quick, low-cost step that can immediately resolve the issue without interrupting the user's work.


                                                                            NEW QUESTION # 40
                                                                            An end user is unable to print to a network printer but can access everything else on the network.
                                                                            Other users in the organization have no issues printing. A technician opens the print queue on the user's computer and sees the job has failed. Which of the following is the next step to troubleshoot the issue?

                                                                            Answer: C

                                                                            Explanation:
                                                                            Since other users can print and the job has failed in the local print queue, the issue is likely related to the print spooler service on the user's machine. Restarting the print spooler clears stalled jobs and resets the printing service, allowing new print jobs to process correctly.


                                                                            NEW QUESTION # 41
                                                                            ......

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