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Salesforce-Certified-Administrator exam covers a range of topics, including user management, security and access, data management, automation, and reporting. To pass the exam, candidates must demonstrate their knowledge of these topics through multiple-choice questions and scenario-based questions. Additionally, candidates are required to complete a hands-on assignment that evaluates their ability to perform various Salesforce administration tasks.

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Salesforce Certified Administrator exam is a widely recognized credential in the Salesforce community. It is designed for professionals who want to demonstrate their knowledge and skills in managing and configuring Salesforce applications. Salesforce-Certified-Administrator Exam Tests the candidates on various aspects of Salesforce administration, including user management, security, data management, automation, and reporting.

Salesforce Certified Administrator Sample Questions (Q142-Q147):

NEW QUESTION # 142
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?

A. Email-to-Case
B. Auto-Response Rules
C. Web-to-case
D. Assignment Rules

Answer: D

NEW QUESTION # 143
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?

A. Auto-response rules, Macros, Entitlements
B. Auto-response rules, Entitlements, Escalation Rules
C. Auto-response rules, Queues, Escalation Rules
D. Auto-response rules, Queues, Macros

Answer: D

Explanation:
Explanation
To advertise on TV, radio, print, and social under one banner called New Runners and aggregate total statistics for this marketing effort, an administrator should use Parent campaign field on Campaign object. This field allows creating hierarchical relationshipsbetween campaigns by specifying one campaign as parent of another campaign. Parent campaigns roll up statistics from child campaigns such as number of leads generated, amount of revenue won etc. For example, an administrator can create four child campaignsfor TV, radio, print and social ads respectively and link them to one parent campaign called New Runners using Parent campaign field. Junction object, lookup relationship, and master-detail relationship are not features related to Campaign object or hierarchy.
References:https://help.salesforce.com/s/articleView?id=sf.campaigns_parent.htm&type=5

NEW QUESTION # 144
AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record.
What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine?

A. Write a Validation Rule to ensure the Account has a value in that field.
B. Write a record-triggered flow to copy the custom field from Lead to Account.
C. Ensure the Market Segment field on the Lead is mapped to right field on Account.
D. Ensure Account has a field that has the exact same name as the new Lead field.

Answer: C

Explanation:
Explanation
To ensure Market Segment field from Lead is copied to converted Account record in routine manner without manual intervention , an administrator should ensure Market Segment field on Lead is mapped to right field on Account using Lead Field Mapping tool under Lead Settings. This tool allows mapping custom fields from Lead object to custom fields on Account , Contact , or Opportunity objects so that data is transferred when leads are converted . For example , an administrator can map Market Segment field on Lead to Market Segment field on Account using this tool . Ensuring Account has a field that has same name as new Lead field
, writing validation rule , or writing record-triggered flow are not necessary for copying custom fields from Lead to Account . References : https :// help . salesforce . com / s / articleView ? id = sf .
leads_custom_field_mapping . htm & type = 5

NEW QUESTION # 145
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet this requirement?

A. Workflow Rules
B. Dynamic Forms
C. Opportunity Processes
D. Path Key fields

Answer: D

Explanation:
Explanation
To surface important values based on stage of opportunity , an administrator should use Path Key fields feature on Opportunity object . This feature allows adding up to five fields that display key information about each stage along path . Users can edit these fields inline without leaving path . For example , an administrator can add Amount , Close Date , Next Step , Probability , and Stage fields as key fields for Opportunity path .
Opportunity Processes , Dynamic Forms , and Workflow Rules are not tools for surfacing important values based on stage of opportunity . References : https :// help . salesforce . com / s / articleView ? id = sf .
lex_path_setup_key_fields . htm & type = 5

NEW QUESTION # 146
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.
How Should the administrator configure this requirement?

A. Create one sales process. Create three record types and three page layouts.
B. Create one sales process. Create one record type and three page layouts.
C. Create three sales processes. Create three record types and three page layouts.
D. Create three sales processes. Create three record types and one page layout.

Answer: C

NEW QUESTION # 147
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