EXIN ITILFNDv4 Exam Dumps in PDF Format

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Four Dimensions of Service Management	- Partners and suppliers - Organizations and people - Value streams and processes - Information and technology
Topic 2: Key Concepts of Service Management	- Products and services relationship - Organizations, service providers, service consumers - Value and value co-creation
Topic 3: ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management)
Topic 4: ITIL Service Value System (SVS)	- Governance - Continual improvement - Opportunity, demand, and value - Guiding principles - Service value chain

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EXIN ITIL 4 Foundation Sample Questions (Q301-Q306):

NEW QUESTION # 301
What should be considered as part of the 'partners and suppliers' dimension?

A. The information created, managed and used in the course of service provision and consumption
B. The required skills and competencies of teams and individual members of the organization
C. The level of integration and formality involved in the relationships between organizations
D. The activities, workflows, controls and procedures needed to achieve the agreed objectives

Answer: C

NEW QUESTION # 302
When planning 'continual improvement', which approach for assessing the current state of a service is CORRECT?

A. An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
B. An organization should always use a single technique to ensure metrics are consistent
C. An organization should always develop competencies in methodologies and techniques that will meet their needs
D. An organization should always use an approach that combines Lean, Agile and DevOps methodologies

Answer: C

NEW QUESTION # 303
Which competencies are required by the 'service level management' practice?

A. Incident analysis and prioritization
B. Problem investigation and resolution
C. Balanced scorecard reviews and maturity assessment
D. Business analysis and commercial management

Answer: D

NEW QUESTION # 304
Which statement about IT service management is CORRECT?

A. It is performed by IT service providers using a mix of people, process and technology
B. It is performed by IT service providers using a mix of suppliers and their products
C. It is performed by customers using a mix of IT systems, services and processes
D. It is performed by the service desk using a mix of people, process and technology

Answer: A

NEW QUESTION # 305
Which of the following is NOT recommended by the guiding principle 'start where you are'?

A. Identifying what is available to be leveraged
B. Building something completely new
C. Asking questions that appear to be stupid
D. Collecting data directly from the source

Answer: B

NEW QUESTION # 306
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