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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Member & Patient Engagement | 20% | - Explain the key considerations for implementing Engagement components. - Explain the key considerations for implementing Actionable Relationship Center (ARC). - Explain the key considerations for implementing the Home page. - Explain the key considerations for implementing the Patient Card and Patient Highlight Panel. |
| Topic 2: Health Cloud Objects | 20% | - Explain the key considerations for implementing the Health Cloud data model. - Explain the key considerations for creating reports and dashboards in Health Cloud. - Explain the key considerations for implementing junction objects in Health Cloud. - Explain the key considerations for implementing custom objects with Health Cloud. - Explain the key considerations for migrating data into Health Cloud. - Explain the key considerations for implementing person accounts in Health Cloud. |
| Topic 3: Analytics, Integration & Deployment | 20% | - Explain the key considerations for implementing Analytics for Health Cloud. - Explain the key considerations for maintaining Health Cloud. - Explain the key considerations for implementing the Health Cloud API. - Explain the key considerations for deploying Health Cloud. - Explain the key considerations for implementing FHIR. |
| Topic 4: Solution Discovery | 10% | - Explain the key considerations for integrating external systems with Health Cloud. - Explain the considerations for understanding a customer's business model. - Explain the key considerations for determining how Health Cloud can address business problems. - Explain the key considerations for determining how Health Cloud can be optimized. - Explain the key considerations for integrating other Salesforce solutions with Health Cloud. |
| Topic 5: Care Coordination & Management | 30% | - Explain the key considerations for implementing Health Cloud with a person account model. - Explain the key considerations for implementing Today Page. - Explain the key considerations for implementing Timeline. - Explain the key considerations for implementing Health Cloud with a junction object model for accounts. - Explain the key considerations for implementing Assessments. - Explain the key considerations for implementing Care Plans. - Explain the key considerations for implementing Patient Lists and Segmentation. - Explain the key considerations for implementing Care Teams. |
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NEW QUESTION # 60
While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.
What should be the first step in troubleshooting this issue?
Answer: A
NEW QUESTION # 61
A customer compliance department requires encryption at rest, notification of activities, and extensive field tracking. What are some key considerations and recommended practices for supporting compliance in Salesforce?
Answer: D
Explanation:
The requirement aligns with Salesforce Shield: Platform Encryption protects sensitive data at rest, Event Monitoring and related real-time capabilities provide visibility into user activity, and Field Audit Trail supplies extended field-history retention. Data Classification complements these controls by identifying sensitive fields and supporting a governed compliance design. Salesforce Shield combines Platform Encryption, Event Monitoring, and Field Audit Trail to strengthen protection, monitoring, and auditability for sensitive information. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach.
Study Guide references/topics:Design - Shield
NEW QUESTION # 62
A pharma company wants the ability to: - Upload a patient ' s insurance card, including automatic Member Plan record creation - Run a benefits verification check - Schedule on behalf of the patient with a provider.
Which set of Health Cloud capabilities should enable the company to build this business process?
Answer: C
Explanation:
Intelligent Document Automation (IDA) & Intelligent Document Reader extract card data to create records, Benefits Verification performs the coverage check, and Intelligent Appointment Management (IAM) handles scheduling. Intelligent Appointment Management coordinates appointment discovery and booking and can use Salesforce Scheduler or an external scheduling system as the scheduling engine. Benefits Eligibility and Verification exposes insurance coverage information such as eligibility, copays, deductibles, coinsurance, and benefit limits through healthcare-specific workflows and integrations. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach.
Study Guide references/topics:Design - Intelligent Appointment Management; Benefits; Intelligent Document
NEW QUESTION # 63
Bloomington Caregivers has identified the need to encrypt data to comply with the Health Insurance Portability and Accountability Act (HIPAA).
What are three key considerations when complying with HIPAA regulations using Salesforce Shield in conjunction with Bloomington Caregivers' data strategy?
Choose 3 answers
Answer: B,D,E
Explanation:
When complying with HIPAA using Salesforce Shield, Bloomington Caregivers must:
Encrypt sensitive data in transit and at rest:
Shield Platform Encryption ensures encryption at rest; Salesforce uses TLS for encryption in transit.
Extract:
"Salesforce Shield encrypts sensitive data at rest. Salesforce also encrypts data in transit using TLS." (Source: Salesforce Security Guide, Shield Platform Encryption Guide) Implement and regularly review audit trails:
Shield Event Monitoring and Field Audit Trail help monitor data access and modifications.
Extract:
"Implement audit trails and monitor them to detect unauthorized or suspicious activities." ([Source: Salesforce Security Guide, Shield Platform Encryption Guide]) Configure data retention policies:
Retain records for legally required periods to comply with HIPAA.
Extract:
"Data retention policies must comply with legal and regulatory requirements, including HIPAA." ([Source: Salesforce Security Guide]) Why not B or C?
Providing access to third-party auditors is not a Salesforce Shield requirement; such reviews are typically handled internally.
Using third-party backup solutions is not a core Shield/HIPAA control within Salesforce, and data residency must be managed with care.
NEW QUESTION # 64
Bloomington Caregivers needs to use the objects for the Clinical data model as part of its new Health Cloud implementation. Which preference should Bloomington Caregivers ' administrator ensure is enabled?
Answer: D
Explanation:
In Salesforce Setup under Health Cloud Settings, administrators must enable the ' Clinical Data Model ' preference to activate and access core clinical objects aligned with FHIR R4. The FHIR-aligned Clinical Data Model represents clinical concepts such as conditions, encounters, observations, procedures, allergies, and medication information in a consistent healthcare structure. FHIR R4 provides standardized healthcare resources and REST-oriented semantics, reducing dependence on proprietary object structures when clinical data is exchanged with EHRs, payers, or other healthcare systems. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (FHIR-Aligned Data Model org preference) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Clinical data model; FHIR
NEW QUESTION # 65
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