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| Section | Weight | Objectives |
|---|---|---|
| Organizational Culture | ~17% | - Culture definition and components
|
| Group Development | ~17% | - Group formation and stages
|
| Leadership | ~17% | - Leadership theories and styles
|
| Behavioral Influences | ~17% | - Individual behavior drivers
|
| Performance Evaluation | ~17% | - Evaluation systems and methods
|
| Teams and Team Building | ~17% | - Team types and effectiveness
|
>> Organizational-Behaviorシュミレーション問題集 <<
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質問 # 12
Which option defines organizational culture?
正解：D
解説：
Organizational culture is defined as aunique system of shared meaningheld by members that distinguishes the organization from other organizations. This system of shared meaning is a set of key characteristics that the organization values. It represents the "common perception" held by the organization's members; even though individuals may have different backgrounds or occupy different levels in the hierarchy, they tend to describe the organization's culture in similar terms.
Culture is the social glue that helps hold the organization together by providing appropriate standards for what employees should say and do. It acts as a boundary-defining element, creates a sense of identity for employees, facilitates commitment to something larger than individual self-interest, and enhances the stability of the social system. While physical parameters (Option A) or HR programs (Option B) may reflect or support the culture, the culture itself is the underlying shared cognitive framework-the "way we do things around here"-that guides employee behavior and shapes their organizational experience.
質問 # 13
A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?
正解：A
解説：
A self-managed work team is characterized by its high level of autonomy and collective responsibility. To improve synergy and success, these teams must move beyond simply sharing information (which is characteristic of a work group) and engage in collective actions. One of the primary hallmarks of a successful self-managed team is the ability toexercise collective control over the pace of work.
In a traditional assembly line, the pace is dictated by the machinery or a supervisor. In a self-managed team, members decide how to schedule work, assign tasks, and monitor their own progress. This collective control fosters a sense of ownership and accountability. Options A and C describe traditional "work group" behaviors rather than team behaviors; teams require mutual accountability rather than just individual roles. By controlling their own pace and methods, team members can synchronize their efforts more effectively, leading to the positive synergy where the team's output is greater than the sum of individual inputs.
質問 # 14
What defines acceptable standards of behavior that are shared by group members?
正解：C
解説：
All groups have establishedNorms, which are defined as acceptable standards of behavior shared by the group's members that tell them what they ought and ought not to do under certain circumstances. Norms are powerful because they act as a means of influencing the behavior of group members with a minimum of external controls. Common organizational norms include performance norms (how hard to work), appearance norms (dress codes), and social arrangement norms (whom to eat lunch with).
Norms are distinct fromGroup Roles, which are specific behaviors expected of a person in a specific position.
While roles might differ from member to member (e.g., a leader vs. a scribe), norms are generally shared by the entire collective.Group Statusrefers to a socially defined position or rank given to groups or group members by others, andConformityis the act of adjusting one's behavior to align with the norms of the group.
Therefore, the "standards of behavior" themselves are the norms. When an individual violates these shared standards, they often face social pressure or sanctions from the group, which reinforces the importance of norms in maintaining group stability and predictability.
質問 # 15
What is a positive effect of a cohesive group?
正解：C
解説：
Cohesiveness is generally viewed as a desirable trait in organizational groups because of its potential to improve group productivity. In a highly cohesive group, members are more likely to communicate effectively, experience less internal friction, and display higher levels of commitment to group goals. This internal synergy typically leads to a more efficient work process and higher quality output.
However, the relationship between cohesiveness and productivity is moderated byperformance-related norms. If a cohesive group has high performance norms (standards for hard work and quality), productivity will be significantly higher than in a group with low cohesiveness. Conversely, if a highly cohesive group has low performance norms, their productivity may actually decrease because they are united in their desire to work less. Despite this nuance, the fundamental positive organizational outcome associated with fostering cohesion is the enhancement of the group's ability to produce results.
質問 # 16
Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
正解：A
解説：
Conflict within an organization can be functional (supporting goals) or dysfunctional (hindering performance). When conflict becomes dysfunctional, managers must use conflict-resolution techniques to bring it back to a manageable or productive level. Two such techniques areCompromiseandSuperordinate goals.
Compromiseinvolves each party giving up something of value to reach a solution where no one is a clear winner or loser. It is often used when goals are important but not worth the potential disruption of more assertive methods.Superordinate goalsinvolve creating a shared goal that cannot be attained without the cooperation of each of the conflicting parties. By focusing on a higher-level objective, the competing groups or individuals are forced to set aside their differences to achieve a common success. Other techniques include problem-solving (face-to-face meetings), smoothing (playing down differences), and avoidance. Choosing the right technique depends on the nature of the conflict and the desired long-term relationship between the parties. In many organizational settings, shifting the focus to superordinate goals is particularly effective because it aligns individual interests with organizational outcomes.
質問 # 17
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WGUこの社会文化的環境では、Organizational-Behavior証明書は、特にあなたのような受験者にとって大きな意味があります。 ある程度まで、これらの証明書はあなたの将来を決定するかもしれません。CertShiken 模擬試験についての心配事については、結果に大きく影響するOrganizational-Behavior準備資料WGU Organizational Behavior (GTO1, C715)をお勧めします。 それらのWGU Organizational Behavior (GTO1, C715)機能をよりよく理解するために、下記の特性に従ってください。
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無料でクラウドストレージから最新のCertShiken Organizational-Behavior PDFダンプをダウンロードする：https://drive.google.com/open?id=1o4LmKrXk6l6N5OYh2566BQZ9moollbu-