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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Value Chain Activities
Topic 2: Continual Improvement
Topic 3: ITIL Practices	- Technical Management Practices - General Management Practices - Service Management Practices
Topic 4: Key Concepts of Service Management	- Service Value System (SVS) - Four Dimensions of Service Management - Guiding Principles

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EXIN ITIL 4 Foundation Sample Questions (Q106-Q111):

NEW QUESTION # 106
Which is NOT a sub-process of capacity management?

A. Service capacity management
B. Business capacity management
C. Component capacity management
D. People capacity management

Answer: D

NEW QUESTION # 107
Identify the missing word in the following sentence:
Sponsor is the role that authorizes budget for service [?].

A. management
B. provision
C. consumption
D. value

Answer: C

NEW QUESTION # 108
Which activity is part of the 'continual improvement' practice?

A. Populating and maintaining the asset register
B. Delivering tactical and operational engagement with customers
C. Identifying and logging opportunities
D. Providing a clear path for users to report issues, queries, and requests

Answer: C

NEW QUESTION # 109
Which statement about the 'four Ps' of service design is CORRECT?

A. Processes refers to skill and training
B. Products refers to producers and metrics
C. Partners refers to suppliers and vendors
D. People refers to technology and tools

Answer: C

NEW QUESTION # 110
Which statement about a `continual improvement register' is CORRECT?

A. It should be managed at the senior level of the organization
B. There should only be one for the whole organization
C. It should be re-prioritized as ideas are documented
D. It should be used to capture user demand

Answer: C

NEW QUESTION # 111
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