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ServiceNow CIS-PA Exam Overview:

Certification Vendor:	ServiceNow
Exam Name:	ServiceNow Certified Implementation Specialist – Platform Analytics
Exam Number:	CIS-PA
Exam Price:	USD 300
Real Exam Qty:	Approximately 60
Exam Duration:	90 minutes
Available Languages:	English
Related Certifications:	ServiceNow Certified Implementation Specialist – Performance Analytics ServiceNow Certified System Administrator (CSA)
Exam Format:	Proctored online exam, Multiple select, Multiple choice
Passing Score:	70%
Certificate Validity Period:	Requires ongoing maintenance via ServiceNow certification delta exams (periodic renewal)
Recommended Training:	ServiceNow Performance Analytics Training (Now Learning)
Exam Registration:	Now Learning (Training & Exam Registration) ServiceNow Certification Portal
Sample Questions:	ServiceNow CIS-PA Sample Questions
Exam Way:	Online proctored exam delivered via ServiceNow-approved proctoring platform (e.g., Kryterion Webassessor)
Pre Condition:	ServiceNow Certified System Administrator (CSA) or equivalent platform experience is recommended
Official Syllabus URL:	https://www.servicenow.com/services/certification.html

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ServiceNow CIS-PA Exam Syllabus Topics:

Topic	Details
Topic 1	Configure Breakdowns and Breakdown Sources: This section covers setting up breakdowns to analyze indicators across different dimensions, including breakdown mappings, matrices, exclusions, scripted mappings, and bucket groups.
Topic 2	Data Collection: This domain explains how Performance Analytics gathers and processes data, including collection flow, configuration properties, and troubleshooting collection issues.
Topic 3	Configure Indicators and Indicator Sources: This domain addresses creating and configuring indicators (performance metrics), including source conditions, fact tables, indicator types, properties, and aggregation scripts.
Topic 4	Administration and Solutions: This domain covers administrative tasks using the Admin Console and accelerating deployment with pre-built Content Packs.
Topic 5	Architecture and Deployment: This domain covers the foundational components of the Performance Analytics solution and the proper deployment sequence in ServiceNow environments.
Topic 6	Perform Diagnostics and Troubleshooting: This section addresses identifying and resolving issues using Spotlight diagnostic tools to monitor system health and performance.

ServiceNow Certified Implementation Specialist - Platform Analytics Sample Questions (Q45-Q50):

NEW QUESTION # 45
What is the purpose of using aBucket Group?

A. To categorize a large number of breakdown values into a few groupings
B. To create detailed logs of all incidents and changes
C. To manage API integrations for real-time data processing
D. To automate user role assignments

Answer: A

Explanation:
ABucket Groupin Platform Analytics is used togroup large sets of numeric or time-based values into a smaller, more meaningful number of ranges. Common examples include grouping ages into ranges (0-5 days, 6-10 days), durations into bands, or hours of the day into segments. This simplifies analysis and improves dashboard readability by reducing excessive breakdown elements.
Bucket Groups do not log incidents, manage roles, or control integrations. Instead, they support analytics by enabling structured classification of non-categorical data. ServiceNow documentation clearly positions Bucket Groups as a mechanism for transforming raw numeric or duration data into consumable breakdowns, making option B the correct answer.

NEW QUESTION # 46
Which Breakdown should be excluded from the Historical Data Collection job configured for the indicator Number of open and overdue incidents?

A. Age
B. Location
C. Category
D. State

Answer: A

Explanation:
Historical Data Collection is intended to accurately reconstruct past indicator scores. Age-based breakdowns must be excluded because age is a time-relative value that cannot be reliably recalculated for historical points in time.
For the indicator Number of open and overdue incidents, breakdowns such as Location, Category, and State can be historically recalculated by evaluating record attributes at specific points in time. However, Age depends on the exact moment of evaluation and changes continuously, making it unsuitable for historical backfilling.
ServiceNow documentation explicitly warns against using age or duration-based breakdowns in historical data collection jobs, as they lead to inaccurate or misleading results. Therefore, option A is the correct and documented exclusion.

NEW QUESTION # 47
What is thedefault Access Controlfor anew Indicator?

A. Visible to Just Me, Visible by All Roles is False, role required is pa_admin
B. Visible to Everyone, Visible by All Roles is False, role required is pa_admin
C. Visible to Just Me, Visible by All Roles is False
D. Visible to Everyone, Visible by All Roles is True

Answer: C

Explanation:
By default, a newly created Platform Analytics indicator isVisible to Just Me, andVisible by All Rolesis set toFalse. This ensures that indicators are private to their creator until explicitly shared.
No role is required by default, and visibility must be intentionally expanded by updating the access control settings. This design supports governance and prevents incomplete or experimental indicators from being exposed prematurely. ServiceNow documentation confirms this default behavior, making option A the correct answer.

NEW QUESTION # 48
Which data is loaded when you view aPerformance Analytics Dashboard?

A. Only widgets configured on the current tab
B. Only the widgets shown by the current view rule
C. Only widgets configured on the current tab that are visible without scrolling
D. All widgets on all dashboard tabs

Answer: A

Explanation:
When a Performance Analytics dashboard is opened, ServiceNow loadsonly the widgets configured on the currently active tab. Widgets on other tabs are not loaded until the user clicks those tabs. This behavior is intentional and supportsperformance optimization, especially for dashboards containing many analytics widgets or complex queries.
Widgets are not limited by view rules alone, and ServiceNow does not preload widgets from all tabs.
Additionally, widgets that require scrolling are still loaded as long as they are part of the active tab.
ServiceNow documentation confirms that dashboard widgets are loadedper tab, reducing unnecessary data processing and improving load times. Therefore, option A is the correct and documented behavior.

NEW QUESTION # 49
InKPI Details, what happens when an indicator isforecasted to hit a future target?

A. A comment is automatically generated
B. The KPI status is set toOn Track
C. The target owner is prompted to set a new Target Review date
D. A new target is automatically set as an improvement of the current target

Answer: B

Explanation:
In KPI Details, Platform Analytics usesforecastingto predict whether an indicator is likely to meet its defined target within the specified timeframe. When the forecast shows that the indicator is expected to reach the target, theKPI status is automatically set to "On Track." This status update helps stakeholders quickly assess performance without manual interpretation of trend lines.
Platform Analytics does not automatically create new targets, generate comments, or prompt target owners to change review dates as part of the forecasting process. Those actions remain manual and governed by performance review practices. ServiceNow documentation explains that KPI status reflects the relationship between current performance, targets, and forecasted trends, making option C the correct answer.

NEW QUESTION # 50
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