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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which solution can be used to analyze a real-time 360 view of the customer?

A. Enterprise Consent and Preference Management
B. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
C. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
D. SAP Customer Data Platform

Answer: D

NEW QUESTION # 18
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Service orders
B. Coupon campaigns
C. Opportunities
D. Pricing conditions

Answer: A,D

NEW QUESTION # 19
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By providing visual search options to transform the shopping experience for customers
B. By automatically generating and managing product attributes from existing descriptions
C. By supporting edge computing scenarios
D. By generating engaging content for banners, social media posts, and blog posts
E. By integrating with non-SAP systems

Answer: A,B,D

NEW QUESTION # 20
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to keep existing solutions in the target system environment by prioritizing.
B. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
C. It is a strategy to retain an existing installed base of solutions.
D. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.

Answer: D

NEW QUESTION # 21
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Create quotation versions
B. Generate product recommendations
C. Deliver personalized content
D. Route sales orders

Answer: B,C

NEW QUESTION # 22
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