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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Available Languages:	English
Exam Duration:	60 minutes
Passing Score:	73%
Real Exam Qty:	30
Exam Format:	Multiple choice
Recommended Training:	SAP Customer Experience Overview Learning Journeys Positioning SAP Customer Experience Solutions (SAP Learning)
Exam Registration:	SAP Certification Hub SAP Learning Hub
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored exam via SAP Certification Hub
Pre Condition:	No formal prerequisite required; basic understanding of SAP Business Suite and SAP Customer Experience solutions recommended.
Official Syllabus URL:	https://learning.sap.com

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q29-Q34):

NEW QUESTION # 29
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Efficient operations of IT security and efficiency
B. Better process execution through improved data quality
C. Complex and costly upgrades from custom extensions
D. Data quality and consistency challenges
E. Rapid, continuous innovation by running the latest software version

Answer: A,B,E

NEW QUESTION # 30
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

A. SAP Commerce Cloud
B. SAP Sales Cloud Version 2
C. SAP Customer Data Platform
D. SAP Emarsys

Answer: B

NEW QUESTION # 31
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Guided Selling
B. Intelligent Lead Score
C. Case Management
D. Forecasting and Pipeline Management
E. Agent Desktop

Answer: A,B,D

NEW QUESTION # 32
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can record all master data (customer, products, organization) in a central database.
B. You can manage customer segments.
C. You can analyze customer preferences for communication.
D. You can migrate data using the Data Workbench.

Answer: C

NEW QUESTION # 33
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By providing a dedicated self-service experience as a forecast
B. By executing marketing campaigns for product service
C. By connecting and delivering data from the value chain and process flow
D. By focusing on back-end service operations

Answer: C

NEW QUESTION # 34
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