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The Salesforce Health Cloud Accredited Professional certification exam comprises 60 multiple-choice questions which must be completed within 90 minutes. Candidates must achieve a score of 68% or higher to pass the exam and earn their certification. Upon passing the exam, professionals are awarded the Salesforce Health Cloud Accredited Professional Certification, which is recognized globally as a symbol of expertise in using the Salesforce Health Cloud platform to improve healthcare delivery.
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Salesforce Health Cloud Accredited Professional Certification Exam is designed to test the knowledge and skills of healthcare professionals who use Salesforce Health Cloud to manage patient data and healthcare operations. Salesforce Health Cloud Accredited Professional certification exam is an excellent way to demonstrate your expertise and proficiency in Salesforce Health Cloud and is highly recommended for healthcare professionals who want to advance their careers in this field.
NEW QUESTION # 95
Which of the following capabilities of provide search would a customer service agent use to help prospective and returning patients for the right provider? (Choose threE.
Answer: A,B,C
Explanation:
According to the Salesforce documentation, the following capabilities of provider search would a customer service agent use to help prospective and returning patients find the right provider:
Use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of search experience. The provider search allows customer service agents to use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of the search criteria or filters. This helps them narrow down their search results based on specific attributes or preferences.
Use provider search in an authenticated community page. The provider search allows customer service agents to use provider search in an authenticated community page where they can log in with their credentials and access more features and information than an unauthenticated community page.
Control the list of fields displayed in the search panel and search results. The provider search allows customer service agents to customize which fields are displayed in the search panel and search results for different types of providers or facilities. This helps them find the most relevant information quickly and easily.
NEW QUESTION # 96
Which Visual representation in Health Cloud would enable a care coordination to see all the relationships between a patient and the people and organizations participating in the patient's, including those across multiple care plans?
Answer: A
NEW QUESTION # 97
Which two use cases can be enabled using the Remote Patient Monitoring feature in Health Cloud? (Choose two.)
Answer: B,D
Explanation:
According to the Salesforce documentation2, Remote Patient Monitoring is a feature in Health Cloud that enables healthcare organizations to use the data generated by connected devices used by patients to monitor their health and provide personalized care. Remote Patient Monitoring allows healthcare organizations to:
Use a meaningful subset of the data generated by connected devices to drive patient engagement and intervention. Remote Patient Monitoring helps healthcare organizations filter and prioritize the device data based on predefined rules and thresholds, and trigger actions such as alerts, tasks, or messages when certain conditions are met2.
Use the data generated by connected devices used by patients to monitor their health. Remote Patient Monitoring helps healthcare organizations collect and store the device data in Health Cloud, and display it in various views such as charts, dashboards, or reports. This helps healthcare professionals gain insights into the patients' health status, trends, and outcomes2.
NEW QUESTION # 98
A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received from patients and manage the end-to-end approval process.
Which two Health Cloud capabilities should a consultant recommend as a way to build this process?
Choose 2 answers
Answer: A,C
Explanation:
To automate the capture of data from faxes for clinical reviews and manage the approval process in Salesforce Health Cloud, the following capabilities are recommended:
* Utilization Management in Health Cloud supports the payer's clinical review process by enabling workflows for reviewing medical necessity and care appropriateness.
* It provides structured workflows for processing clinical documents, making it ideal for end-to-end determination and approval processes.
* Features include care authorizations, review tracking, and decision management.
* Intelligent Document Automation extracts data from documents (e.g., faxes, PDFs) and populates corresponding Salesforce records.
* This capability reduces manual data entry, improves accuracy, and ensures data is automatically captured from the faxes received.
* Paired with Salesforce workflows, it can trigger approvals or further reviews based on extracted data.
1. Utilization Management (A):2. Intelligent Document Automation (C):Why Other Options Are Incorrect:
* B. Integrated Care Management: Focuses on patient care plans and coordination, not clinical review or payer processes.
* D. Care Authorizations: Handles care approvals but does not support document data extraction or end- to-end review processes.
References:
Utilization Management in Health Cloud
Intelligent Document Automation Overview
NEW QUESTION # 99
45 of 60. A payer is looking for a solution to recruit, credential, and onboard providers into its network.
Which Health Cloud add-on should help the payer address these requirements?
Answer: C
Explanation:
To effectively recruit, credential, and onboard providers into its network, a payer should utilize the Provider Network Management add-on in Salesforce Health Cloud.
Understanding Provider Network Management:
Purpose: Provider Network Management (PNM) is designed to streamline the processes of recruiting, enrolling, credentialing, and managing healthcare providers within a payer's network. It enhances operational efficiency, ensures compliance, and improves provider satisfaction.
Key Features:
Provider Enrollment: Facilitates efficient registration and recruitment of providers, reducing onboarding time and enhancing engagement.
Credentialing: Supports verification and validation of provider qualifications, ensuring that only qualified professionals join the network.
Contract Management: Manages various contract types and network models, accommodating diverse provider relationships.
Network Adequacy: Assists in constructing effective provider networks to meet patient needs and regulatory requirements.
Implementation Steps:
Acquire the Provider Network Management Add-On:
Ensure that your Salesforce Health Cloud instance includes the PNM add-on, which is available in Enterprise and Unlimited editions.
Configure Provider Enrollment Processes:
Set up workflows for provider recruitment and registration, utilizing PNM's enrollment features to streamline the process.
Establish Credentialing Protocols:
Implement credentialing workflows to verify provider qualifications, leveraging PNM's integration capabilities for primary source verification.
Manage Contracts and Networks:
Utilize PNM's contract management tools to handle various contract types and maintain an organized provider network.
Reference:
How Provider Network Management Works: For a comprehensive overview of PNM's functionalities, refer to Salesforce's official documentation: How Provider Network Management Works Get to Know Provider Network Management: To understand the setup and configuration of PNM, consult: Get to Know Provider Network Management Conclusion:
By implementing the Provider Network Management add-on, payers can effectively recruit, credential, and onboard providers, thereby enhancing network efficiency, ensuring compliance, and improving overall provider satisfaction.
NEW QUESTION # 100
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