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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Real Exam Qty:	30
Exam Duration:	60 minutes
Passing Score:	73%
Available Languages:	English
Exam Format:	Multiple choice
Recommended Training:	SAP Customer Experience Overview Learning Journeys Positioning SAP Customer Experience Solutions (SAP Learning)
Exam Registration:	SAP Learning Hub SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam via SAP Certification Hub
Pre Condition:	No formal prerequisite required; basic understanding of SAP Business Suite and SAP Customer Experience solutions recommended.
Official Syllabus URL:	https://learning.sap.com

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q26-Q31):

NEW QUESTION # 26
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Forecasting and Pipeline Management
B. Guided Selling
C. Intelligent Lead Score
D. Agent Desktop
E. Case Management

Answer: A,B,C

NEW QUESTION # 27
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
B. It is a strategy to retain an existing installed base of solutions.
C. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
D. It is a strategy to keep existing solutions in the target system environment by prioritizing.

Answer: A

NEW QUESTION # 28
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables processing of accounting data.
B. It provides permanent awareness of customer expectations.
C. It provides permanent transparent and personalized data related to maintenance plants.
D. It provides seamless connectivity to teams with the correct information at the right time.
E. It enables organizations to deliver personalized customer engagement data.

Answer: B,D,E

NEW QUESTION # 29
What is SAP Customer Data Cloud designed to do?

A. Provide multiple views of the customer.
B. Manage customer identities, consent, and preferences.
C. Connect information from a single source.
D. Execute end-to-end loyalty campaigns.

Answer: B

NEW QUESTION # 30
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By generating engaging content for banners, social media posts, and blog posts
B. By supporting edge computing scenarios
C. By integrating with non-SAP systems
D. By providing visual search options to transform the shopping experience for customers
E. By automatically generating and managing product attributes from existing descriptions

Answer: A,D,E

NEW QUESTION # 31
......

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