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| Section | Weight | Objectives |
|---|---|---|
| Implementation Considerations | 20% | - Integration patterns for government systems - Security and compliance requirements - User adoption strategies - Data migration considerations |
| Government Community Cloud | 20% | - Constituent engagement features - GCC features and capabilities - Case management for government - Permitting and licensing capabilities |
| Best Practices and Governance | 10% | - Performance optimization - Public sector implementation best practices - Accessibility and compliance standards |
| Public Sector Data Model | 20% | - Permit and license object relationships - Case and investigation management - Service territory and location-based services - Constituent and household data model |
| Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Government and Public Sector industry fundamentals - Key use cases and common scenarios |
| Configuration and Customization | 15% | - Constituent engagement portal configuration - Reporting and analytics for public sector - Lightning Experience customization - Workflow and approval processes |
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質問 # 76
A government agency has set up a program to provide government funding to local business owners.
Grantseekers need to be able to collaborate with their internal stakeholders during the application process.
Additionally, Grant Managers overseeing applications within the government agency need to be able to collaborate with other government employees during the application review process.
What solution would a technical consultant recommend to solve the outlined use case?
正解：A
解説：
Grants Management provides native Funding Request Collaboration , making Invite Collaborators the correct design rather than implementing an email-based or custom collaboration mechanism.
Salesforce allows applicants to invite other people to collaborate directly on a Funding Request. The invitation contains a secure, time-limited link. After the invitee accepts it and has the appropriate portal identity, that collaborator can participate in completing the Funding Request. Administrators enable this capability through the Grants Management settings and configure the collaborator invitation URL, expiration period, certificate, and associated email template.
Salesforce also provides a Manage Collaborators component on Funding Requests. From this component, authorized users can invite collaborators, view pending and confirmed collaborators, and remove access when necessary. The solution also contains automation for controlling the collaborator's access to the Funding Request.
This directly satisfies the requirement for application collaboration without creating a parallel data or communication model. Option A relies on email and loses the controlled application-level collaboration experience. Option B creates unnecessary custom metadata and does not provide collaboration. Option C relies on a feed rather than the purpose-built collaborator-access capability and would not independently provide secure external access.
Study Guide Reference: Public Sector Solution Product Configuration - Grants Management; Funding Request Collaboration; Invite Collaborators; Manage Collaborators; grants portal security.
質問 # 77
A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live. How can the agency execute and confirm samples?
正解：D
解説：
This selection keeps the implementation declarative and within the intended Public Sector operating model.
The Core Concept Explained: Business Rules Engine externalizes decision logic from custom code. Expression Sets orchestrate calculations and can call decision assets so policy thresholds remain maintainable by authorized business users.
Step-by-Step Technical Analysis: Identify the inputs that drive the decision, declare them as Expression Set resources, and use Decision Matrices or Decision Tables where business users must maintain rule thresholds. Execute representative samples before activation, then confirm the output and Decision Explainer history match the expected eligibility, fee, or prioritization result.
Use Expression Sets in Business Rules Engine.
質問 # 78
Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?
正解：A
解説：
Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is.. This is the lowest-customization answer that still satisfies the business, security, and lifecycle requirements.
The Core Concept Explained: Business Rules Engine externalizes decision logic from custom code. Expression Sets orchestrate calculations and can call decision assets so policy thresholds remain maintainable by authorized business users.
Step-by-Step Technical Analysis: Identify the inputs that drive the decision, declare them as Expression Set resources, and use Decision Matrices or Decision Tables where business users must maintain rule thresholds. Execute representative samples before activation, then confirm the output and Decision Explainer history match the expected eligibility, fee, or prioritization result. Configure Entitlements and Milestones for the relevant application object or supported application process.
Why the Incorrect Options Are Wrong: B may look related, but it does not place the logic in the correct declarative Public Sector or OmniStudio configuration layer. C shifts the process onto Case even though the scenario is centered on application, license, permit, grant, or inspection records. D shifts the process onto Case even though the scenario is centered on application, license, permit, grant, or inspection records.
質問 # 79
Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?
正解：C、D、E
解説：
A (Employee Workspace); B (Employee Concierge); C (HR Service Center). This maps the scenario to the Salesforce-native capability that owns the requirement.
The Core Concept Explained: Experience Cloud design is driven by persona, authentication, scale, and sharing. The wrong template or license can create unnecessary cost, weak security, or excessive customization.
Step-by-Step Technical Analysis: Begin with the external persona, authentication requirement, and transaction volume. Select the Experience Cloud license or template that matches that access pattern, then configure sharing sets, external OWD, site visibility, and page access. Finish by testing the experience as anonymous, authenticated, and internal users. Install and configure the employee-facing packages that deliver the workspace, concierge intake, and HR service capabilities. For exam preparation, validate the answer by tracing the record lifecycle, the user persona, and the automation owner from intake through reporting.
Why the Incorrect Options Are Wrong: D uses the wrong packaged object or module boundary for this scenario. E uses the wrong packaged object or module boundary for this scenario.
質問 # 80
A government agency wants to implement the Licenses, Permits, and Inspections modules of Public Sector Solutions. The agency needs to issue licenses and permits to two different sets of constituents; business constituents and private constituents. The agency would like to roll out licenses and permits to their business constituents first, followed by the private constituents at a later date. What data model and implementation strategy should a technical consultant recommend to the government agency for this use case?
正解：B
解説：
This answer fits because the requirement is about the specific platform mechanism named in the option, not a nearby workaround.
The Core Concept Explained: Inspection Management relies on a chain of reusable metadata and transaction records. Assessment definitions, visits, inspection results, and violations each serve a different purpose in the compliance lifecycle.
Step-by-Step Technical Analysis: Model the inspection lifecycle from the originating application to the Visit, assessment indicators, results, signatures, and any generated violations. Configure the reusable inspection metadata before inspectors begin work, then test a pass, fail, and issue scenario to confirm downstream records and regulatory references are created correctly.
Implement the Business Account and Contact model for business constituents now, then implement the Person Account model for private constituents later.
質問 # 81
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さらに、GoShiken AP-222ダンプの一部が現在無料で提供されています：https://drive.google.com/open?id=12ZboRg4-DfR2Gwrqqb9Ry-TY03OSyfag