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Genesys GCP-GCX Exam Syllabus Topics:

Section	Weight	Objectives
Troubleshooting and Best Practices	10%	- Operational support 1. Performance and routing troubleshooting 2. Logging and diagnostics
Reporting, Analytics, and Dashboards	15%	- Analytics tools 1. Real-time and historical reporting 2. Analytics Workspace usage
Workforce Engagement and Management	15%	- Workforce optimization 1. Scheduling and forecasting basics 2. Agent performance management
Genesys Cloud Platform Core Concepts	20%	- Platform configuration basics 1. User and role management 2. Tenant setup and administration - Cloud architecture fundamentals 1. Core platform components (ACD, routing engine, admin UI) 2. Genesys Cloud CX architecture overview
Integrations and Extensions	15%	- System integrations 1. CRM integrations 2. Data Actions and APIs
Routing and Interaction Management	20%	- ACD and routing logic 1. Skills-based routing 2. Queue configuration - Omnichannel interactions 1. Interaction lifecycle handling 2. Voice, chat, email, messaging channels

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GCP-GCX Exam Questions And Answers & GCP-GCX Reliable Exam Cram

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q123-Q128):

NEW QUESTION # 123
Select all available options for adding widgets to a performance dashboard. (Choose four.)

A. Interaction
B. Chart
C. Metric
D. Grid
E. Text
F. Agent Status

Answer: A,B,C,F

NEW QUESTION # 124
Select the types of Phone Trunks available in Genesys Cloud CX. (Choose two.)

A. SIP
B. WebRTC
C. Outbound Proxy
D. Gateway

Answer: A,B

Explanation:
https://help.mypurecloud.com/articles/about-trunks/

NEW QUESTION # 125
While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?

A. No
B. Yes

Answer: A

Explanation:
Explanation
No, deleting an inactive agent from the queue will not affect the metrics that Alex is monitoring in queue reports in Genesys Cloud CX Performance menu. A queue report is a report that shows various metrics and details related to queue performance and activities in Genesys Cloud CX. A queue report can help you measure and improve various aspects of your queue, such as:
* Service level
* Abandon rate
* Average speed of answer
* Average handle time
* Interaction volume
Deleting an inactive agent from the queue will not affect the metrics that Alex is monitoring in queue reports because:
* A queue report only counts interactions that spent time in the queue, but an agent-based report counts any interactions an agent worked with. This means that the totals in a queue report and an agent-based report may not match exactly, even if they include the same agents or queues. This is because a queue is a stand-alone entity from the perspective of Genesys Cloud CX reports, and queue metrics and agent metrics can differ for various reasons, such as:
* An interaction spends time in multiple queues
* An interaction abandons before an agent handles it
* An agent is a member of more than one queue
* An inactive agent is an agent who has not logged in to Genesys Cloud CX or has logged out. An inactive agent does not affect the metrics in queue reports because they do not contribute to various metrics and details related to queue performance and activities, such as:
* Offered count
* Answered count
* Abandoned count
* Transfer count
References: https://help.mypurecloud.com/articles/reports-overview/
https://help.mypurecloud.com/articles/queue-report-and-agent-report-totals-differ-by-design/
https://help.mypurecloud.com/articles/agent-status-overview/

NEW QUESTION # 126
Select the factors which can cause report generation failures and increased runtimes. (Choose two.)

A. Running reports during peak hours.
B. Reviewing and ensuring the usage of scheduled reports.
C. Adjusting report parameters in order to include fewer agents, queues, and interactions.
D. Asking every team member to run and save a copy of the report.

Answer: A,D

Explanation:
Running reports during peak hours and asking every team member to run and save a copy of the report are two factors that can cause report generation failures and increased runtimes. Running reports during peak hours can put additional load on the system and affect its performance and availability. Asking every team member to run and save a copy of the report can create redundant data and consume unnecessary storage space. To avoid these issues, you can follow some best practices for running reports, such as:
Run reports during off-peak hours or schedule them for later delivery.
Share reports with other users instead of creating multiple copies.
Adjust report parameters to include only relevant data and filters.
Review and delete unused or outdated reports regularly. Reference: https://help.mypurecloud.com/articles/best-practices-for-running-reports/ https://help.mypurecloud.com/articles/share-a-report/

NEW QUESTION # 127
Which of the following statements is NOT true regarding numbering plan?

A. Numbering plan is also known as a dial plan.
B. It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.
C. Numbering plan can be added or modified based on the organizational requirements.
D. It has to be created manually.

Answer: D

Explanation:
Explanation
It has to be created manually is not a true statement regarding numbering plan in Genesys Cloud CX Telephony Admin menu. A numbering plan is a telecommunication scheme that assigns telephone numbers to subscribers and telephony endpoints in Genesys Cloud CX. A numbering plan can also define various aspects of call routing, such as:
* How many digits are required to dial a destination number
* Which digits are used to identify a country code, area code, or extension
* Which digits are used to access an outside line or an operator
* Which digits are used to indicate an emergency number or a special service A numbering plan does not have to be created manually in Genesys Cloud CX Telephony Admin menu .
Genesys Cloud CX provides a set of default number plans that work for most users . You can also add and modify number plans with the following procedure . The Number Plan information page provides more details on the Genesys Cloud CX number plan implementation . References:
https://help.mypurecloud.com/articles/number-plan-information/
https://help.mypurecloud.com/articles/add-number-plan/

NEW QUESTION # 128
......

These GCP-GCX practice exams enable you to monitor your progress and make adjustments. These GCP-GCX practice tests are very useful for pinpointing areas that require more effort. You can lower your anxiety level and boost your confidence by taking our GCP-GCX Practice Tests. Only Windows computers support the desktop practice exam software. The web-based Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) practice test is functional on all operating systems.

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