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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Software Troubleshooting	23%	- Mobile device troubleshooting 1. Performance and battery problems 2. App and OS update failures 3. Connectivity and synchronization issues - Application and security troubleshooting 1. Security-related issues and fixes 2. Application crashes and errors 3. Installation and compatibility problems - Operating system issues 1. System crashes and performance issues 2. Update and driver failures 3. Boot errors and startup problems
Operational Procedures	21%	- IT service management 1. Documentation and change management 2. Backup and recovery processes 3. Disaster recovery planning - Safety and compliance 1. Environmental controls 2. Privacy and regulatory compliance 3. Workplace safety procedures - Communication and professionalism 1. Customer service techniques 2. SLA management 3. Incident reporting
Security	28%	- Security fundamentals 1. Authentication and authorization 2. Permissions and access control 3. Zero Trust concepts - Threats and mitigation 1. Social engineering prevention 2. Data protection and disposal 3. Malware types and removal - Network and application security 1. Firewalls and security appliances 2. Wireless security protocols 3. Encryption technologies
Operating Systems	28%	- Mobile operating systems 1. App installation and security settings 2. Android and iOS configuration 3. Mobile device management - macOS, Linux, and Chrome OS basics 1. Command-line operations 2. System configuration and maintenance 3. Installation and navigation - Windows installation, configuration, and management 1. Device drivers and system updates 2. Windows 10/11 features and settings 3. File systems, partitions, and storage management 4. Command-line tools and scripting

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q184-Q189):

NEW QUESTION # 184
A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi connection on the smartphone. Which of the following would the user do to most likely resolve the issue?

A. Reinstall the SIM card
B. Disconnect the VPN.
C. Increase data limits.
D. Enable cellular data.

Answer: D

Explanation:
If the smartphone works only on Wi-Fi and not on mobile networks, the most likely cause is that cellular data is disabled. Enabling cellular data restores access to email and websites while away from Wi-Fi.

NEW QUESTION # 185
A remote user receives a document that explains a new procedure for uploading files. The user cannot find the application referenced in the document. They reach out to another user. The other user has the application on their device. Which of the following will ensure the devices have the application referenced in the document?

A. Failed login timeout
B. Content filtering
C. Configuration profile
D. Antivirus policy
E. Automatic application updates

Answer: C

Explanation:
A configuration profile can centrally deploy required applications and settings to managed devices, ensuring users receive the software needed to follow the documented procedure.

NEW QUESTION # 186
Which of the following is an example of malware that runs on the device and uses built-in sensors to monitor targets without their consent?

A. Rootkit
B. Trojan
C. Spyware
D. Stalkerware

Answer: D

Explanation:
Stalkerware is designed to secretly monitor a user's activity by leveraging device features such as GPS, microphone, camera, and other sensors without the user's consent.

NEW QUESTION # 187
A technician installs VPN client software that has a software bug from the vendor.
After the vendor releases an update to the software, the technician attempts to reinstall the software but keeps getting an error message that the network adapter for the VPN already exists.
Which of the following should the technician do next to mitigate this issue?

A. Delete hidden network adapters.
B. Update the network adapter's firmware.
C. Map the network adapter to the new software.
D. Run the latest OS security updates.

Answer: A

NEW QUESTION # 188
A user cannot log in to their computer. A technician confirms that the user's account is unlocked and resets their password. The technician tries logging in with the new credentials but gets a trust relationship error. Which of the following should the technician do next?

A. Replace the Ethernet cable.
B. Verify that there is network connectivity.
C. Log in with a different account.
D. Rejoin the device to the domain.

Answer: D

Explanation:
A trust relationship error indicates that the secure channel between the computer and the domain controller has been broken. Rejoining the device to the domain reestablishes this secure relationship and restores proper authentication with the domain.

NEW QUESTION # 189
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