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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design | 19% | - Evaluate account and contact models, data relationships, and scalability - Design solutions aligned with educational processes and data models - Design for student lifecycle management |
| Topic 2: Domain Expertise | 18% | - Determine solution set for customer requirements: marketing, engagement, recruitment, admissions, student experience, advancement, alumni relations - Explain Education Cloud solutions for K-12 institutions |
| Topic 3: Analytics | 7% | - Apply CRM Analytics and reporting solutions for education use cases - Design and implement reports and dashboards for education stakeholders |
| Topic 4: Integration and Data Management | 16% | - Assess integration requirements and strategies with external systems - Use EDA and data tools effectively - Data migration, quality, governance, and volume management |
| Topic 5: Implementation Strategies and Best Practices | 18% | - Governance, change management, staffing, deployment, and adoption best practices - Plan, gather requirements, design, build, test, document, deploy, and optimize solutions |
| Topic 6: Education Cloud Configuration | 22% | - Work with Education Data Architecture (EDA) setup and configuration - Install and configure Salesforce Education solutions - Understand capabilities, features, and compatibility with other Salesforce products |
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NEW QUESTION # 121
A college is using Salesforce to support its recruitment and admissions processes. The college will need to have an online applicationform, automated bot service, and online application management.
Which two solutions should the consultant recommend?
Choose 2 answers
Answer: C,D
Explanation:
A third-partyform builder app and Admissions Connect are two solutions that the consultant can recommend to meet the requirement of having an online application form, automated bot service, and online application management. A third-party form builder app is an application that provides additional features and solutions for Salesforce. There are many third-party form builder apps on the AppExchange that offer online form creation and submission capabilities, such as web forms, surveys, or quizzes, and capturing data from them in Salesforce. The consultant can help the college choose an app that meets their needs and budget. Admissions Connect is a solution that extends EDA to meet the needs of higher education admissions and enrollment.
Admissions Connect provides features such as automated bot service, online application management, application review, and decision delivery. Digital Engagement and Interaction Studio are not solutions that can meet the requirement of having an online application form, automated bot service, and online application management. References:
https://appexchange.salesforce.com/appxStore?type=App & keyword=form%20builder
https://www.salesforce.org/products/admissions-connect/overview/
https://trailhead.salesforce.com/en/content/learn/modules/admissions-connect-basics
NEW QUESTION # 122
During the requirements gathering phase, the academic staff stated that students are independent of any Account or Company. The staff requested that theContact ' s Account field be blank and hidden on the page layout.
What is the impact of creating a Contact without a parent Account?
Answer: A
Explanation:
The impactof creating a Contact without a parent Account is that Contacts are public to all users, potentially sharing sensitive data. This is because Contacts without a parent Account are considered as private contacts, and they do not follow the sharing rules of the Account object. Private contacts are visible to all users in the same role or above, regardless of the Contact owner or the organization-wide default settings. This can expose sensitive student information to users who should not have access to it. Contacts without a parent Account are not private only to the record owner, at risk of ownership data skew, or require manually creating a related Affiliation record to enable sharing. References:
https://help.salesforce.com/s/articleView?id=sf.contacts_parent.htm & type=5
https://help.salesforce.com/s/articleView?id=sf.contacts_sharing_considerations.htm & type=5
NEW QUESTION # 123
Student Services is preparing to migrate student Incident and Incident Resolution data from its old system to a Salesforce.org that uses the Education Data Architecture (EDA).
Which two objects should the consultant use?
Choose 2 answers.
Answer: A,B
Explanation:
Explanation
Case and Case Comment are two objects that the consultant should use to migrate student Incident and Incident Resolution data from the old system to EDA. Case is an object that represents a student issue or problem that needs to be resolved. Case Comment is an object that stores comments related to a case. Attribute and Behavior Response are not objects that can store Incident and Incident Resolution data in EDA.
References:
https://help.salesforce.com/s/articleView?id=sf.customize_case.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_casecomment.htm&type=5
https://powerofus.force.com/s/article/EDA-Data-Dictionary
NEW QUESTION # 124
What is the correct order of operations to ensure customer success in an Education Cloud implementation?
Answer: B
Explanation:
The correct order of operations to ensure customer success in an Education Cloud implementation is:
Conduct Discovery Workshops: This is the first step where the consultant gathers information and requirements from the customer and stakeholders through interviews, surveys, or observations.
Document Current State: This is the second step where the consultant analyzes and documents the current processes and systems that the customer uses and identifies gaps and opportunities for improvement.
Generate Solution Design: This is the third step where the consultant creates and presents a solution design document that outlines how Salesforce will meet the customer's requirements and expectations, and defines the scope, timeline, and budget of the project.
Write Test Scripts & Plans: This is the fourth step where the consultant writes test scripts and plans that describe how to test the functionality and usability of the solution in different scenarios and conditions, and defines the success criteria and exit criteria for testing.
Build Solution & Test: This is the fifth step where the consultant builds the solution in a sandbox environment using declarative or programmatic tools, and tests the solution using the test scripts and plans to ensure quality and accuracy.
Deploy: This is the sixth and final step where the consultant deploys the solution into the production environment using change sets or other deployment tools, and provides training and support to the customer and end users.
Documenting Current State, Conducting Discovery Workshops, Writing Test Scripts & Plans, Building Solution & Test, Generating Solution Design, or Deploying are not correct orders of operations to ensure customer success in an Education Cloud implementation. Reference:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/project-management-basics
NEW QUESTION # 125
A higher education institution has used Salesforce for many years and has Person Accounts enabled. The institution wants to install the Education Data Architecture (EDA) in their existing Salesforce environment.
What are two considerations the consultant should discuss with the institution?
Choose 2 answers
Answer: A,C
NEW QUESTION # 126
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