Salesforce-Loyalty-Management試験関連赤本、Salesforce-Loyalty-Management試験概要

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Salesforce Salesforce-Loyalty-Management Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Loyalty Management Accredited Professional Exam
Exam Number:Salesforce-Loyalty-Management (also referred to as AP-212)
Exam Duration:75 minutes
Real Exam Qty:50-55
Available Languages:English
Exam Format:Multiple choice, Multiple select, Scenario-based questions
Related Certifications:Salesforce Accredited Professional
Certificate Validity Period:2 years
Passing Score:69%
Exam Price:USD 150 (plus applicable taxes)
Recommended Training:Salesforce Trailhead: Loyalty Management
Exam Registration:Kryterion Webassessor
Salesforce Certification Portal
Sample Questions:Salesforce Salesforce-Loyalty-Management Sample Questions
Exam Way:Proctored online or at authorized testing centers
Pre Condition:No mandatory prerequisites; recommended experience with Salesforce platform and loyalty program concepts
Official Syllabus URL:https://trailheadacademy.salesforce.com/certificate/exam-loyalty-management-ap

>> Salesforce-Loyalty-Management試験関連赤本 <<

Salesforce-Loyalty-Management試験概要 & Salesforce-Loyalty-Management復習解答例

Salesforce-Loyalty-Management試験の質問を理解する限り、受験者にとってより簡単な運用システムが設定されていることがわかります。一度試してみると、Salesforce-Loyalty-Management学習教材の自然でシームレスなユーザーインターフェイスがより流fluentになり、最新の開発状況に応じてSalesforce-Loyalty-Management学習教材を修正および更新したと感じることができます。理論と実践だけでなく、シラバスの指導のガイダンスで、当社のSalesforce-Loyalty-Managementトレーニングガイドは、業界の傾向に従って高品質の試験資料を達成しました。

Salesforce Salesforce-Loyalty-Management 認定試験の出題範囲：

トピック出題範囲
トピック 1
  • Integration: Integration is crucial for a seamless Loyalty Management experience. In this topic, Salesforce Partners determine strategies for integrating Marketing Cloud, Commerce Cloud, Service Cloud, Salesforce CDP, and external systems using API templates and endpoints.
トピック 2
  • On-Going Loyalty Management: This section equips Salesforce Partners to sustain and optimize Loyalty solutions post-implementation. The topic includes leveraging analytics and dashboards, transitioning from sandbox to production, managing Loyalty campaigns, utilizing mobile app features, and resolving service-related issues.
トピック 3
  • Strategies and Design: Salesforce Partners learn how Loyalty Management aligns with customers' business needs, processes, data requirements, and program parameters. This section includes identifying the appropriate Loyalty architecture, defining points and redemptions processes, benefits types, and the promotion lifecycle. Best practices for implementing Loyalty Management are also covered, ensuring practical application to real-world scenarios.
トピック 4
  • Loyalty Program and Process Configuration: This section focuses on configuring the foundational and advanced features of Loyalty Programs. Salesforce Partners learn to configure tier models, member and partner management, customer incentives, and experiential features in this topic. Sub-topics also include defining promotions, eligibility rules, and personalized Loyalty pages using Experience Cloud templates. Configuring complex processing rules, user access models, and analytics dashboards equips Salesforce Partners with the expertise to deliver scalable, customer-centric Loyalty solutions.

Salesforce Loyalty Management Accredited Professional Exam 認定 Salesforce-Loyalty-Management 試験問題 (Q60-Q65):

質問 # 60
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

正解：A


質問 # 61
A company's Marketing Team needs to set up a promotion and use Promotion Market Segments where members of a specific age range and with expressed preferences will benefit from this promotion.
What is the recommended solution for the team to set up the Promotion Market Segments?

正解：A

解説：
To set up Promotion Market Segments for members within a specific age range and with certain preferences, the recommended solution is:
D: Salesforce Customer Data Platform (CDP), which allows for the creation of detailed segments based on a wide range of criteria, including demographic data and expressed preferences.


質問 # 62
When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?

正解：A

解説：
One of the ways a company can measure member engagement with the Loyalty Program is through Analytics Studio. Analytics Studio is a powerful tool within Salesforce that allows organizations to create customdashboards and reports based on their data. By leveraging Analytics Studio, a company can analyze various aspects of the Loyalty Program, such as member activity, redemption rates, point accumulation, and more. This insight can help identify trends, areasfor improvement, and opportunities to enhance member engagement and loyalty.


質問 # 63
A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.
Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?

正解：A

解説：
Salesforce Loyalty Management offers two types of currency out-of-the-box that can be configured to accomplish the company's objectives for rewarding members based on purchases and engagement:
* Non-Qualifying Points and Qualifying Points (B): Non-Qualifying Points are typically used for
* redemption purposes, allowing members to redeem these points for rewards or benefits. Qualifying Points, on the other hand, are often used to determine a member's tier or status within the loyalty program, often based on their purchases or engagement activities.
Fixed Model and Activity Model (option A), Activity Points (option C), and Fixed Model in combination with Qualifying Points (option D) are not types of currency offered by Salesforce Loyalty Management. The system specifically uses Non-Qualifying and Qualifying Points to differentiate between points that contribute to tier status and those available for redemption.
Salesforce documentation on Loyalty Management would detail the configuration and use of these currencies within a loyalty program, including how they can be tailored to meet specific program objectives.


質問 # 64
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?

正解：D

解説：
The new expiry date for the member after being upgraded to the Gold tier would be March 31, 2024. In Salesforce Loyalty Management, when a member is upgraded to a new tier, the expiry date is set based on the tier's fixed model and period. Since the member was upgraded on March 16, 2023, and the period is one year, the new expiry date aligns with the end of the month following the one-year anniversary of the upgrade, which is March 31, 2024.


質問 # 65
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