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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
ITIL Service Value System (SVS)	- Service value chain - Continual improvement - Guiding principles - Opportunity, demand, and value - Governance
Key Concepts of Service Management	- Value and value co-creation - Products and services relationship - Organizations, service providers, service consumers
Four Dimensions of Service Management	- Information and technology - Value streams and processes - Partners and suppliers - Organizations and people
ITIL Practices Overview	- Service management practices (e.g., incident management, service desk, change enablement) - Technical management practices (e.g., deployment management, infrastructure and platform management) - General management practices (e.g., continual improvement, risk management)

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EXIN ITIL 4 Foundation Sample Questions (Q198-Q203):

NEW QUESTION # 198
What is the purpose of the 'information security management' practice?

A. To protect the information needed by the organization to conduct its business
B. To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
C. To observe services and service components
D. To plan and manage the full lifecycle of all IT assets

Answer: A

NEW QUESTION # 199
Which dimension considers the application of artificial intelligence to service management?

A. Information and technology
B. Organizations and people
C. Partners and suppliers
D. Value streams and processes

Answer: A

NEW QUESTION # 200
Which of the following can be used to access service desks?

A. Text and social media messaging
B. Email
C. All of the above
D. Phone calls

Answer: C

NEW QUESTION # 201
Identify the missing word in the following sentence:
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

A. outcomes
B. outputs
C. utility
D. warranty

Answer: A

NEW QUESTION # 202
Which will help solve incidents more quickly?

A. Detailed procedural steps for incident investigation
B. Escalating all incidents to support teams
C. Target resolution times
D. Collaboration between teams

Answer: D

NEW QUESTION # 203
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