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The Salesforce Salesforce-Communications-Cloud certification verifies that you have a basic understanding of Salesforce Communications Cloud Accredited Professional (AP) Exam concepts and virtualization. Success in the Salesforce-Communications-Cloud exam of the Salesforce Salesforce-Communications-Cloud certificate also proves your knowledge of basic troubleshooting concepts and data center technology. When you earn the Salesforce-Communications-Cloud Certification you will get reliable exam guide materials.

Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
B. User, Person Account, Billing Account, Service Account, Contacts, Assets.
C. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
D. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets

Answer: B

Explanation:
When migrating B2C customers and their services into Salesforce Communications Cloud, the sequence of entity migration is crucial for maintaining data integrity and relationships. The recommended sequence starts with User and Person Account migration, ensuring that all customer-related information is correctly aligned.
Following this, Billing Accounts and Service Accounts should be migrated to set up the financial and service structures. Contacts come next as they are associated with Accounts. Lastly, Assets are migrated as they represent the subscribed products and services. This sequence ensures a smooth transition of customer service data into Communications Cloud.References:Salesforce Communications Cloud migration best practices and data model documentation.

NEW QUESTION # 20
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A. Split the order into multiple order and group order items based on the service location
B. Use the CPQ multisite feature and group the service locations and create orders for each group
C. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
D. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

Answer: D

NEW QUESTION # 21
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
B. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
C. Do not migrate legacy assets and leverage external objects within salesforce to access them
D. Coordinate migration readiness across regions and execute migration all at once to ensure consistency

Answer: A

NEW QUESTION # 22
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
B. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
C. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
D. Create an orchestration plan and define a scenario for each top product offer

Answer: A,B

Explanation:
To model reusable orchestration for sending notification emails across various top offers, creating a product class assigned to all top-level offers (A) and using product class to decompose each top offer to a specific CFS for notification emails (B) ensure a scalable and maintainable solution. This approach minimizes go-live time and reduces maintenance needs over time.References:Salesforce Industries documentation on product classes, decomposition, and orchestration plans.

NEW QUESTION # 23
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
B. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
C. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
D. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.

Answer: C

NEW QUESTION # 24
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