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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q18-Q23):

NEW QUESTION # 18
What is SAP Customer Data Cloud designed to do?

A. Provide multiple views of the customer.
B. Connect information from a single source.
C. Manage customer identities, consent, and preferences.
D. Execute end-to-end loyalty campaigns.

Answer: C

NEW QUESTION # 19
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Build can be used to create custom apps.
B. Business process analysis is available out-of-the-box.
C. Al capabilities empower sales & marketing analysts to accelerate decisions.
D. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
E. SAP Integration Suite is available to integrate applications.

Answer: A,C,E

NEW QUESTION # 20
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Innovate and stay ahead
B. Lower customer acquisition costs
C. Increased profitability
D. Optimize buying lifecycle
E. Improved customer satisfaction and retention

Answer: B,C,D

NEW QUESTION # 21
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Business Al
B. SAP Workzone
C. SAP Datasphere
D. SAP Customer Data Cloud

Answer: C

NEW QUESTION # 22
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration value mapping needs to be maintained
B. Integration between SAP CX and SAP ERP is out-of-the-box
C. Integration monitoring needs to be centralized
D. Integration caters for error handling and monitoring
E. Integration is GDPR compliant

Answer: A,B,D

NEW QUESTION # 23
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