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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure field service applications20–25%- Configure service agreements, booking rules, and settings
- Configure incident types, service tasks, and products
- Configure core settings and administration areas
- Configure resources, resource types, and resource roles
Topic 2: Manage inventory and purchasing5–10%- Configure inventory settings, warehouses, and product catalog
- Manage purchasing, purchase orders, and vendor returns
- Process inventory transactions: receive, transfer, adjust, and consume
Topic 3: Schedule and dispatch work orders15–20%- Configure scheduling parameters, booking statuses, and requirements
- Use schedule board, schedule assistant, and resource optimization
- Manage bookings, resource availability, and conflicts
- Configure and use resource scheduling optimization (RSO)
Topic 4: Manage the Field Service mobile app5–10%- Customize mobile forms, views, and offline capabilities
- Install, configure, and deploy mobile app
- Manage mobile user access, security, and synchronization
Topic 5: Manage work orders and customer assets25–30%- Manage customer assets, asset hierarchies, and service history
- Manage work order products, services, and skills requirements
- Create and manage work orders, work order types, and statuses
- Process work order lifecycle: creation, assignment, completion, and closure
Topic 6: Implement Microsoft Power Platform5–10%- Configure and use connected field service and IoT features
- Integrate with Power Apps, Power Automate, and Power BI
- Extend functionality with customizations and solutions

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100% Pass Quiz MB-240 - Microsoft Dynamics 365 Field Service Functional Consultant –The Best Test Objectives Pdf

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q197-Q202):

NEW QUESTION # 197
Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app. You need to install this app for the technicians.
In order to run the initial tests, you install the mobile app and connect with the Sandbox environment to verify that everything is working as expected.
Now, you want to connect the mobile app to the Production environment.
Which two actions should you take? Each correct answer presents a part of the solution.
NOTE: Each correct selection is worth one point.

Answer: C,D


NEW QUESTION # 198
You are implementing Microsoft Dynamics 365 Field Service for a company. The company has several repeatable services that it performs as work orders. You need ensure that you can automatically add services and tasks on word orders.
Which feature should you implement?

Answer: B

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure- incident-types


NEW QUESTION # 199
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

Answer:

Explanation:


NEW QUESTION # 200
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabledOptimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:


NEW QUESTION # 201
You work for a digital billboard manufacturing company. When manufacturing is completed, the new digital billboards are shipped to a client site for installation. As the dispatcher for your company, you need to identify and schedule the different resources that are required to complete the installation of the digital billboard.
The installation of a billboard is a complicated process and requires a large team of resources all with different skills. These installations occur frequently, so you want to dispatch the resources for installations as efficiently as possible.
You need to configure multi-resource scheduling.
Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

Answer:

Explanation:

Explanation:


NEW QUESTION # 202
......

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