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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Strategy and Performance- Operations strategy development
  • 1. Top-down vs bottom-up strategy perspectives
    • 2. Stages of operations strategy evolution
      - Order winners and order qualifiers
      • 1. Competitive positioning through operations capability
        Quality and Reliability Management- Total Quality Management (TQM)
        • 1. Quality assurance vs total quality
          - Failure prevention and recovery
          • 1. Maintenance strategies and reliability improvement
            • 2. Failure measurement and impact
              • 3. Failure Mode and Effects Analysis (FMEA)
                Operations Management Concepts- Performance objectives of operations
                • 1. Speed
                  • 2. Cost
                    • 3. Flexibility
                      • 4. Dependability
                        • 5. Quality
                          - Definition and scope of operations management
                          • 1. Operations as transformation process (input–transformation–output)
                            • 2. Role of operations in supply chain efficiency and effectiveness
                              Performance Improvement in Operations- Performance measurement and benchmarking
                              • 1. Setting performance targets
                                • 2. Benchmarking techniques
                                  - Continuous improvement approaches
                                  • 1. Process improvement methodologies
                                    • 2. Business process re-engineering
                                      Operations Processes and Systems- Four Vs of operations
                                      • 1. Volume
                                        • 2. Variation in demand
                                          • 3. Variety
                                            • 4. Visibility
                                              - Process design and analysis
                                              • 1. Input–transformation–output model
                                                • 2. Types of operations: manufacturing and services

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                                                  CIPS Operations Management Sample Questions (Q92-Q97):

                                                  NEW QUESTION # 92
                                                  Which of the following stakeholders are also internal customers?

                                                  Answer: B

                                                  Explanation:
                                                  Employees are internal customers. This is when staff consume a service or product - for example an organisation might have a Procurement Department which runs tenders for the other different departments when they need to buy something. In this example, the other departments (and their employees) are internal customers of the Procurement Department. P.47


                                                  NEW QUESTION # 93
                                                  There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
                                                  Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
                                                  Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
                                                  Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
                                                  Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
                                                  Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

                                                  Which of the following will you put into box 6?

                                                  Answer: B

                                                  Explanation:
                                                  The correct answers are as follows:


                                                  NEW QUESTION # 94
                                                  Continuous Operations is a manufacturing methodology which is driven by forecasted customer numbers and has a low level of work-in-progress inventory. Is this true?

                                                  Answer: A

                                                  Explanation:
                                                  Firstly, look to see if the statement is true or false. It is true (this is taken from the table comparing continuous operations to intermittent operations on p.15). Therefore you can automatically discount options 3 and 4. Between 1 and 2, option 1 is incorrect as there is a high level of automation in continuous operations.


                                                  NEW QUESTION # 95
                                                  According to Juran, there are several options to improve quality- these include which of the following? Select THREE

                                                  Answer: C,D,E

                                                  Explanation:
                                                  repair, refine and renovate are part of Juran's quality improvement interventions ( there are '4 Rs' - the last one is reinvent- p.122). The end of Chapter 2.3 talks about three different philosophies of TQM: Crosby, Juran and Deming. As far as I'm aware these don't come up often as questions, mainly because they're all so similar. You may get a question on this, and possibly on Deming's Plan-Do-Check-Act cycle (CIPS LOVE the Deming cycle for some reason) but don't stress too much about memorising all the philosophies word for word.


                                                  NEW QUESTION # 96
                                                  Farmer Ted harvests strawberries and sells these to retailers. Once the strawberries are collected from the field they are sent through a machine which will sort them by colour- ensuring only red strawberries are sent for packaging and any green, unripe strawberries are not. Which method of Poka Yoke is being used here?

                                                  Answer: A

                                                  Explanation:
                                                  This is the contact method as it involves identifying a defect by colour (p.134). There are three methods; contact, sequence and constant number. Standardisation is not a Poka Yoke method.


                                                  NEW QUESTION # 97
                                                  ......

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