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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which feature is available in SAP Commerce Cloud?

A. Management for intercompany sales processes
B. Bounce management for new prospects
C. Product catalog
D. Case processing with registered products

Answer: C

NEW QUESTION # 13
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Omnichannel experience
B. Agent Desktop
C. Billing
D. Guided selling

Answer: A,B

NEW QUESTION # 14
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Business process analysis is available out-of-the-box.
B. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
C. SAP Integration Suite is available to integrate applications.
D. SAP Build can be used to create custom apps.
E. Al capabilities empower sales & marketing analysts to accelerate decisions.

Answer: C,D,E

NEW QUESTION # 15
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Advanced Segmentation
B. Processing Leads and Opportunities
C. Web Page Creation and Generation
D. Smart Analytics
E. Automation Programs

Answer: A,D,E

NEW QUESTION # 16
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
B. It is a strategy to retain an existing installed base of solutions.
C. It is a strategy to keep existing solutions in the target system environment by prioritizing.
D. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.

Answer: D

NEW QUESTION # 17
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