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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
Topic 1: High-velocity IT practices and techniques- Resilient and secure systems
  • 1. Security by design
    • 2. Risk management
      - Automation and advanced technology
      • 1. Cloud computing and automation
        • 2. AI and machine learning support
          Topic 2: High-velocity IT Concepts- High-velocity nature of digital enterprises
          • 1. Digital organization characteristics
            • 2. Digital transformation drivers
              - ITIL guiding principles in high-velocity environments
              • 1. Focus on value
                • 2. Start where you are
                  • 3. Progress iteratively with feedback
                    Topic 3: ITIL practices in high-velocity environments- Service management practices
                    • 1. Incident management
                      • 2. Change enablement
                        • 3. Deployment management
                          Topic 4: Digital Product Lifecycle- Design and development
                          • 1. DevOps integration
                            • 2. Agile and Lean delivery practices
                              - Release and operations
                              • 1. Continuous delivery and deployment
                                • 2. Resilient operations

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                                  Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q16-Q21):

                                  NEW QUESTION # 16
                                  An organization has a large and complex infrastructure which often leads to incidents that impact users.
                                  Which is the BEST technique to use to improve this situation?

                                  Answer: A

                                  Explanation:
                                  Large and complex environments often fail in unexpected ways. Chaos engineering is a technique used to improve resilience by deliberately testing how systems behave under failure conditions. This helps organizations expose weaknesses, improve recovery mechanisms, and reduce user-impacting incidents over time.
                                  A is not the best fit for reducing operational fragility. C improves quality in delivery pipelines, but it does not directly test operational resilience in complex live-like environments. D is a useful team agreement on completion criteria, but it is too limited for this scenario.
                                  B is best because chaos engineering directly targets the uncertainty and fragility that often come with complex infrastructures, which is very consistent with HVIT's resilience focus.


                                  NEW QUESTION # 17
                                  The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application, and believe that it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system. How can a 'service mindset' improve the situation?

                                  Answer:

                                  Explanation:
                                  By encouraging users to understand the features of the new application, and how it can contribute to achievement of the enterprise&#39;s objectives


                                  NEW QUESTION # 18
                                  What is the BEST way for a software development organization to encourage ethical behaviours?

                                  Answer: C

                                  Explanation:
                                  HVIT places strong emphasis on culture, behaviour, shared understanding, and learning. Ethical behaviour is not created reliably by policy alone. Policy can set expectations, but real ethical capability comes from discussion, reflection, and repeated practice in ambiguous real-world situations.
                                  Workshops that explore ethically significant scenarios help people understand trade-offs, build judgement, and align decisions with organizational values. That is much more effective than simply publishing a policy.
                                  Machine learning does not remove ethical responsibility; it can actually create more ethical risk if used without human judgement. Agile methods help speed and feedback, but they do not by themselves ensure ethical awareness.
                                  So D is best because it develops ethical thinking as a lived organizational capability, which is much more aligned with HVIT culture.
                                  =========


                                  NEW QUESTION # 19
                                  Which is the BEST method of monitoring the customer's overall perception of a service?

                                  Answer: A


                                  NEW QUESTION # 20
                                  What should be done FIRST when designing a customer journey?

                                  Answer: D


                                  NEW QUESTION # 21
                                  ......

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