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| Section | Weight | Objectives |
|---|---|---|
| Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
| Interaction Design | 14% | - Defining user flows and interactions - Creating wireframes and prototypes - Designing effective page layouts |
| Discovery | 13% | - Identifying customer experience objectives and goals - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps |
| UX Fundamentals | 16% | - Describing the user-centered design process - Identifying user interface design principles - Understanding accessibility standards and guidelines |
| Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
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NEW QUESTION # 61
Cloud Kicks' development team is working on the build of a new custom component using VS Code. They often have new CSS classes and properties conflicting with the Salesforce Lightning Design System (SLDS).
What should simplify working with SLDS in Lightning Components?
Answer: A
Explanation:
The study guide identifies B. Install SLDS Validator extension for VS Code as the correct answer.
The issue occurs during development in VS Code and specifically involves CSS classes and properties that conflict with SLDS. The answer therefore points to a development-time validation tool integrated with the environment where the developers are writing their code.
The SLDS Validator is the option in the study guide intended to simplify identifying SLDS-related problems while building Lightning Components. This makes it more appropriate than introducing an unrelated package or a designer-focused tool.
Option A, an SLDS creator from AppExchange, is not the tool selected by the guide for CSS validation within VS Code.
Option C, the Lightning Design System Plugin for Sketch, supports visual design and prototyping workflows rather than validating CSS implementation inside a development editor.
The distinction is between design tooling and implementation validation. Once developers are actively building a custom Lightning component and need to keep its styles aligned with SLDS conventions, the source specifies the VS Code SLDS Validator as the appropriate resource.
Study Guide reference/topics: SLDS Validator, VS Code, CSS, Lightning Components, Salesforce Lightning Design System.
NEW QUESTION # 62
Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style.
Which Salesforce solutions should be implemented to help CK deliver consistently branded content at every touchpoint?
Answer: B
Explanation:
The best Salesforce solutions for Cloud Kicks to deliver consistently branded content at every touchpoint are Distributed Marketing and Journey Builder.Distributed Marketing allows individual agents to send personalized and compliant messages to their customers, using pre-approved templates and content created by the corporate marketing team1.Journey Builder enables the marketing team to design and automate customer journeys across channels and devices, using data and analytics to optimize the customer experience2. Email Builder and Customer 360 (B) are not sufficient to ensure consistent branding and communication, as they only cover email marketing and customer data integration, respectively. Service Cloud and Letterhead are also not the best solutions, as they only focus on customer service and email formatting, respectively.Reference:
Distributed Marketing | Salesforce
Journey Builder | Salesforce
NEW QUESTION # 63
Cloud Kicks' Sales team needs in-App Guidance for key functions and processes so they can maximum their time.
In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers
Answer: A,B,C
Explanation:
A UX Designer can customize the Salesforce Help Menu to meet the request of providing in-app guidance for key functions and processes for the Cloud Kicks' Sales team in the following ways:
Add links to printable tipsheets or training videos: This can help the Sales team to learn and review the key functions and processes at their own pace and convenience.The tipsheets or videos can be hosted on internal or external websites, and can be added to the custom help menu section in the Help Menu settings1. The links can have descriptive labels and icons to make them easy to identify and access.
Create a just-in-time pop-up content based on new feature rollouts: This can help the Sales team to get familiar with the new features and functionalities that are introduced in the app.The pop-up content can be created using the In-App Guidance Builder2, which allows the UX Designer to define the content type, style, placement, timing, and audience of the pop-up. The pop-up content can include text, images, videos, or links to more resources.
Provide access to specific Trailhead or MyTrailhead content: This can help the Sales team to gain skills and knowledge on the key functions and processes in a gamified and interactive way.The Trailhead or MyTrailhead content can be customized to match the business goals and branding of Cloud Kicks3.The content can be added to the custom help menu section in the Help Menu settings1, or embedded in the app using the Trailhead Component4.
Customize the Help Menu in Lightning Experience
Create In-App Guidance for Your Users
Customize Your Learning Experience with MyTrailhead
Add the Trailhead Component to Your App
NEW QUESTION # 64
A UX Designer has been asked to optimize a Lightning app for screen reader-assisted accessibility.
How should the page be optimized?
Answer: D
Explanation:
Accordions are collapsible sections that can be used to separate different content areas. By using accordions, users can quickly navigate through the page and easily find thecontent that they need. The use of accordions also ensures that screen readers can access the content within each section, reducing the need for additional navigation. Additionally, a Lightning Console layout can be used to organize components, but this layout is optimized for customer service agents and not necessarily for screen reader users. Placing components in adjacent tabs or stacking them on the same page can make the page difficult to navigate and can make it difficult for screen readers to understand the page. For more information, see the Salesforce Accessibility Guide (https://help.salesforce.com/articleView?id=accessibility_overview.htm&type=5).
According to the Salesforce Lightning Design System, accordions are a good way to organize components on a page for screen reader-assisted accessibility. Accordions allow users to expand and collapse sections of content, which can help reduce cognitive load and scrolling.Accordions also provide a clear heading structure and keyboard navigation for each section1. The other options are not recommended for screen reader-assisted accessibility, as they can create confusion, clutter, or inefficiency for users who rely on auditory feedback.For example, switching to a Lightning Console layout can make it harder for users to navigate between tabs and subtabs2.Placing components in adjacent tabs can also increase the number of keystrokes and commands needed to access the information3.Stacking components on the same page can create a long and overwhelming page that requires excessive scrolling and reading4.
NEW QUESTION # 65
Cloud Kicks (CK) has not yet migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its Salesforce-based custom applications. What solution should CK's designers use to deliver applications with a consistent Lightning Experience look and feel?
Answer: A
Explanation:
The correct answer is C. Import Lightning stylesheets in Visualforce, according to the uploaded study guide.
The scenario is specifically about an organization that has not yet migrated to Lightning Experience but still wants custom Salesforce applications to present a Lightning-consistent visual appearance.
Within the study-guide framing, importing Lightning stylesheets into Visualforce provides the appropriate bridge between legacy Visualforce applications and the visual language associated with Lightning Experience.
Option A references an SLDS package, but the question is not asking how to build an independent front-end application using package-managed CSS resources. It asks for the Salesforce-based solution appropriate to the existing Visualforce context.
Option B, importing standard design tokens into a stylesheet, would not by itself reproduce the broader Lightning component styling required to give the application a consistent Lightning appearance.
The essential UX objective is visual consistency across platform generations. Users should encounter familiar spacing, typography, control treatments, and general presentation even when some applications remain on older Salesforce technology.
The study guide therefore points to Visualforce's ability to use Lightning styling as the appropriate way to achieve this transition-oriented design requirement.
Study Guide reference/topics: SLDS, Visualforce, Lightning Experience styling, legacy application consistency, Salesforce Lightning Design System.
NEW QUESTION # 66
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