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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
High-Velocity IT Techniques - Co-Created Value and Assured Conformance- Co-Created Value
- Service Desk
- Relationship Management
- Service Design
- Service Experience
High-Velocity IT Techniques - Valuable Investments- Value optimization strategies
- Investment decision techniques
High-Velocity IT Culture- Cultural aspects of high-velocity environments
- Working in highly automated environments
Digital Product Lifecycle- Transition to Lean, Agile, or DevOps practices
- Digital product lifecycle overview
- Alignment with ITIL operating model
High-Velocity IT Techniques - Resilient Operations- Infrastructure and Platform Management
- Service Continuity Management
- Problem Management
- Site Reliability Engineering
- Availability Management
- Monitoring and Event Management
- Capacity and Performance Management
High-Velocity IT Techniques - Fast Development- Rapid delivery techniques
- Development acceleration methods
Introduction to High-Velocity IT- High-velocity concepts
- Course introduction and ITIL 4 overview

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q29-Q34):

NEW QUESTION # 29
An IT department is working with the organization's marketing team to introduce a new set of analysis tools. Having read articles in the media about these tools, the marketing team has high hopes. Because the tools are being introduced using a phased implementation approach, the representatives of the two teams are struggling to agree on service level targets. How can the collaborate and promote visibility' guiding principle be applied to this situation?

Answer:

Explanation:
By being transparent about constraints and managing expectations


NEW QUESTION # 30
What is the BEST way of demonstrating that user feedback is taken seriously, and is appropriately acted upon, in order to encourage more feedback in the future?

Answer: D


NEW QUESTION # 31
A customer is retiring a service and has terminated the contract for the service with the service provider.
The service provider will continue to deliver other services to the customer. Which activity should the service provider include in the plans to offboard the service?

Answer:

Explanation:
Identifying and making requests for outstanding payments for the service


NEW QUESTION # 32
An organization has recently made improvements to how users request new phones, track their arrival and get help setting the phone up.
Which practice has been most affected by these improvements?

Answer:

Explanation:
Service request Management


NEW QUESTION # 33
How can an organization facilitate positive outcomes and experiences throughout the customer journey?

Answer: B


NEW QUESTION # 34
......

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