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Microsoft MS-721 (Collaboration Communications Systems Engineer (beta)) Certification Exam is designed to test an individual’s ability to effectively design, implement, and manage collaboration and communication systems within an organization. Collaboration Communications Systems Engineer certification exam is targeted towards IT professionals who are responsible for managing and maintaining communication solutions in a business environment.
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Passing the MS-721 exam can lead to the Microsoft Certified: Collaboration Communications Systems Engineer certification, which validates the candidate's expertise in designing, deploying, and managing Microsoft collaboration and communication systems. Collaboration Communications Systems Engineer certification can help professionals advance their careers in IT, as it demonstrates their proficiency in a critical area of Microsoft technology.
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NEW QUESTION # 26
Case Study 3 - Litware, Inc
Overview
Northwind Traders is a publicly traded international investment firm that has offices in San Francisco, New York, Berlin, and London.
Northwind Traders has the following departments:
- IT
- Sales
- Investment
- Management
- Investor relations
- Legal and compliance
Users in the investment department work remotely.
The IT department in the London office provides support for the users in the Berlin office.
Existing Environment. Microsoft Office 365 Environment
Northwind Traders has a Microsoft 365 subscription that contains four users named User1, User2, User3, and User4. All the users are assigned Microsoft 365 E5 and Microsoft Teams Premium licenses. User3 is granted call delegation permissions for User2.
The company uses Calling Plans.
The subscription contains the devices shown in the following table.
Each user has a Teams Phone device.
An auto attendant is configured for the IT department support desk at the London office. Another auto attendant is configured for the investor relations department. The resource account for each auto attendant is assigned a Teams Phone Resource Account license.
Existing Environment. Partner Organization
Northwind Traders partners with a company named Contoso, Ltd. Contoso has a Cisco Webex video conferencing solution.
Existing Environment. Problem Statements
Northwind Traders identifies the following issues:
- When external customers call Direct Inward Dial (DID) numbers assigned to former employees of the San Francisco office, the customers receive a message that the number is out of service.
Management has requested that all calls to the DID numbers of former employees be directed to the call queue of the reception area at the San Francisco office.
- The users at Northwind Traders can accept meeting invitations from the users at Contoso by using SF_Dev_1, but the Northwind Traders users cannot join the meetings from SF_Dev_1.
- Employees report that the meeting schedule displayed on LN_Dev_2 includes confidential information, which breaches Northwind Traders security policies.
Requirements. Planned Changes
Northwind Traders plans to implement the following changes:
- For the auto attendant of the London office support desk, configure a DID number that will be used for all inbound and outbound calls. The solution must ensure that individual agents do NOT require dedicated phone numbers.
- Ensure that User1 can modify the greeting of the inbound call queue for the investor relations department by using the Teams client only.
- Ensure that external customers can call User2 without User3 being notified of the incoming call.
- Open a new office in South Africa.
Requirements. Technical Requirements
Northwind Traders identifies the following technical requirements:
- Create a report that estimates the bandwidth required for the planned office in South Africa.
- Ensure that all Northwind Traders users can enable end-to-end encryption.
- Ensure that all meetings scheduled by the users in the legal and compliance department have end-to-end encryption enabled by default.
- Minimize Calling Plan costs.
- Ensure that the users in the management department can create and schedule Teams events for 950 shareholders.
- Ensure that the management department users can manually approve event registrations for the shareholder meetings.
- Ensure that the investment department users can configure their emergency location by using the Teams client.
- Ensure that the users in the IT department can only access the Microsoft Teams admin center by using Privileged Identity Management (PIM).
- Ensure that all solutions follow the principle of least privilege.
Hotspot Question
Which Teams Phone feature supports the planned changes for the IT department, and which type of license is required? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Channel based call queue
A channel-based call queue can be configured with a Direct Inward Dialing (DID) number that can be used for both inbound and outbound calls. This allows callers to reach the queue directly via the DID number, and agents can also use the same DID number when making outbound calls.
Box 2: Teams Phone Standard
For a Teams channel-based call queue with a DID number used for both inbound and outbound calls, you'll need a Microsoft Teams Phone Resource Account license for the resource account associated with the call queue, along with PSTN connectivity (like Microsoft Calling Plan, Operator Connect, or Direct Routing). Additionally, users interacting with the call queue need Microsoft Teams Phone Standard licenses or equivalent.
Reference:
https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
NEW QUESTION # 27
You have a Microsoft Teams Phone deployment.
When you attempt to deploy a Session Border Controller (SBC) named sfac1xontoso.com. you receive the following error message: "We cant use the "SBCl-Contoso.com" domain as it hasn't been set up in the organization. Try agaax. If you continue to have problems, contact Microsoft customer support." You need to add the SBC to the tenant.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - From the Microsoft Teams admin center, add the SBC as sbc1.contoso.onmicrosoft.com.
2 - From the Microsoft 365 admin center, add a licensed user that has a UPN to contoso.com domain.
3 - From the Microsoft Teams admin center, add the SBC as sbc1.contoso.com.
NEW QUESTION # 28
Your company has a Microsoft Teams deployment.
You have two users that have event group responsibilities as shown in the following table.
The company plans to run a live event for an upcoming product meeting.
Which role should you assign to User1 and User2 to manage the live event? To answer, drag the appropriate roles to the correct users. Each role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 29
Drag and Drop Question
You have a Microsoft Teams deployment.
You have the users shown in the following table.
You need to recommend add-on licenses. The solution must minimize costs.
Which add-on license should you recommend for each user? To answer, drag the appropriate licenses to the correct users. Each license may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Microsoft 365 Copilot
Can request a live summary when joining a meeting in progress.
Can request an intelligent recap of a meeting.
A Copilot add-on license in Microsoft Teams allows you to request a live summary when joining a meeting late and to get an intelligent recap after the meeting. When you join a meeting, a notification will appear offering to provide a summary of what you've missed. After the meeting, a full recap with key takeaways, action items, and a searchable transcript is generated automatically.
Box 2: Microsoft 365 Copilot
Can use live translation captions for meetings in different languages.
Can request an intelligent recap of a meeting.
To use live translation captions in Microsoft Teams, you need either a Teams Premium or Microsoft 365 Copilot add-on license.
Reference:
https://support.microsoft.com/en-us/office/use-copilot-in-microsoft-teams-meetings-0bf9dd3c-96f7-44e2-8bb8-790bedf066b1
NEW QUESTION # 30
You have a Microsoft Teams Phone deployment.
A user named User1 wants all inbound calls to ring their Teams client and User2 simultaneously.
You need to ensure that if neither User1 nor User2 answers a call, the call is sent to the voicemail of User1.
What should you do?
Answer: D
Explanation:
To set up simultaneous ringing to another user with a failover to the original user's voicemail, you must configure Simultaneous Ringing and Call Forwarding directly within the first user's Microsoft Teams client settings.
Because Microsoft Teams executes call forwarding rules sequentially, if the second user does not answer, the call will naturally time out and route back to the first user's designated unanswered call target.
Reference:
https://support.microsoft.com/en-us/teams/calling/manage-call-settings-in-microsoft-teams-phone-mobile
NEW QUESTION # 31
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